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December 2023 by Daisy R.
Be sure that you are not confusing this bank - CENTRAL NATIONAL BANK - Central Bank, formerly Douglas County Bank. There is a world of difference between the two. Central Bank is the worst bank I have ever experienced, for many reasons.
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April 2023 by Christopher Jackson
Worst banking service around, they will not close you account if it’s be compromised.
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March 2023 by Andrea Varela
I always use this branch because it's close to my place of employment. The ITM is extremely convenient, open 7 days a week
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January 2023 by Levi Taylor
These people are friendly and nice!
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December 2022 by kangjun wang
I love this place!
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November 2019 by Matthew Bourne
Hunter helped me out and he did it very well and quick for me. He also was very friendly and outgoing to me. Central bank on Kentucky knows how to make a customer feel good
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March 2018 by Valerie J.
Horrible customer service. They don't care about anyone but themselves and they will take your money and try to blame it on you! I didn't have overdraft protection on an account but they let a payment hit, taking all of my money in the account and then some leaving me negative and then hitting me with an overdraft protection fee!When I brought it up to the teller she told me they usually try to catch those but this one wasn't caught. After some brief back and forth she turned her microphone off and closed the door on the vacuum system and left me sitting there holding the bank tube and would no longer speak to me. When I asked her if she at least wanted that back she nodded her head yes and opened the door SMH. They left me without money all weekend and told me I could come talk to a manager on Monday! The only talking that will be taking place is me cancelling my accounts and taking my business elsewhere...where it should be valued!
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March 2018 by Jr K.
I've dealt with so many issues with these guys. Bunch of hidden fees. Got a savings account? Don't actively save money in it? The lady at the desk said the remaining dollar of every debit purchase would go to savings. Didn't happen. Cool, they will start siphoning money out of it slowly so you don't notice. Got charged 6.00 a month for services I was not able to use, bill pay? They still charge me to this day for it. I can't get rid of it. If they take money from you. You can safely assume you won't get it back. Forget about a refund. Forget anything about them reimbursing you for their mistakes. They will just write you off. Definitely go to a different bank who isn't hurting for clients. These guys will siphon money out of your accounts any way possible and chalk it up to being your fault. It is my fault that I didn't actively save money in my savings, so I should be penalized for that by taking money out of my savings for me into their pockets. I accidentally attempted to use bill pay once that I never was able to use. Awesome, now I can get charged 6 dollars a month for a service I never used once. Still trying to get rid of it. Will be changing banks this next week.
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April 2017 by Max Cantu-Lima
This place definitely deserved more than the 2 stars google was showing. Its a good place, local, and I have found them to be very helpful.
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October 2016 by Austin Petz
It's a bank
