Commerce Bank provides a very quick and efficient experience with friendly and helpful staff who get customers on their way fast. The location is clean and makes banking simple. While some customers express dissatisfaction with the company's phone customer service and help lines, the local branch itself receives high praise. The managers and assistant managers at this branch are noted for being patient, spending significant time to resolve complex issues like fraud, and providing excellent follow-up. They ask good questions and work to untangle problems until they are resolved. Customers report feeling confident after leaving and award five stars specifically to the good group of people at this location, stating they know how to do customer service right.
