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November 2023 by sharol cutrell
Colton Wiley did a great job acquiring a Prius for me and answering any questions while the building, shipping, and delivering was in progress. I had been told it would be 6-12 months before a car would be available from several dealerships, and when I contacted him, he checked his lists and matched me to a car that had just been allocated to Crown Toyota. Two months later, I have my car, and love it. I made the initial contact by inquiring about an existing car through the Internet link on their website, and he contacted me practically immediately and took the time to check to see if anything coming in would be available. Thanks Colton.
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October 2023 by Cassie Weatherwax
UPDATED: After posting my original review, Crown reached out and acknowledged that my experience was not what they want for their customers and they went above and beyond to make it right. They came and picked up my vehicle, serviced it at no cost and returned it back to me within a few short hours.I bought my Highlander from Crown Toyota brand new in 2017 (and just paid it off last month )At the time I traded in my Toyota Camry, that I also bought from Crown Toyota (despite never really bring impressed or totally satisfied with their service - I just love Toyotas!).I have always had Crown service my Highlander too. So I took it in today and left it nearly all day in order to have my blinker switch replaced. I would have really been impressed if they would have serviced my vehicle (since when I scheduled the original appointment, I said it needed some other service and the maintenance required lite is clearly on). But whatever. It’s fine. But it would’ve been REALLY cool if they could have at least put air in my freaking low tire! And what’s with a $30 shop charge on top of the labor? Is that “The Crown Difference”? I give them a at best.
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October 2023 by Caroline E. Kill
Charlie Ross and the entire staff at Crown Toyota did a fantastic job finding me the perfect car and supporting my car search. Crown Toyota and Charlie did a fabulous job guiding me through the car purchasing process and educating me about the features of my brand new car. I highly recommend Crown Toyota, Charlie, and he wonderful staff at Crown Toyota.
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October 2023 by Wade Rush
Ordered at 2023 Toyota Tacoma with alot of specifications. There was a time constraint since this model was no longer going to be made after Sept or October of this year. Crown Toyota worked the problem and traded one of their allocations with a dealer in Idaho and got the exact vehicle and color that I wanted. Perfecto and much appreciated. The sales was not pushy and I felt that a good deal was struck. I am very satisfied.
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October 2023 by Rosalia Mulford
Shopping for a vehicle at Crown Toyota of Lawrence was a very pleasant buying experience. They did not pressure us to purchase something we did want and their pricing did not have any hidden fees! Love that.
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September 2023 by Miranda Wilson
I would definitely recommend Crown Toyota of Lawrence! This was my first experience buying a car from a dealership rather than a private dealer. Originally Charlie was helping me but due to my weird schedule, it was hard to plan a meeting time for both of us. He did an amazing job of hearing my expectations and price range I needed to work with and recommending me the perfect car to come look at. He set me an appointment with Teddy who did an above and beyond work for me to get the car I wanted for the payment plan that was most affordable for me. Chase was able to get everything approved with a timely manner and we were able to leave with a perfect used car. These 3 gentlemen were absolutely amazing and I couldn't have asked for a better experience than what they provided! Definitely check out Crown Toyota when you purchase your next used or new vehicle and they will go above all expectations! ?
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August 2023 by Abram Rodenberg
We bought our second vehicle from the Crown auto group this past weekend. Last time we bought a Volkswagen ID.4, and this time it was a Toyota Sienna. Van Thompson was our salesman both times and was able to work with us on both the Volkswagen and Toyota purchases. Van gave us fair warning about the wait time for new Siennas, but we fortunately did not need it immediately last Fall when we put in the reservation. Van was great about communicating progress and helping us secure an allocation this summer. The pricing was fair and upfront. The purchase process was easy, and Van was great about helping me get familiar with Toyota service and providing a tour of all the features the Sienna has. I can highly recommend working with Van as well as the Crown dealerships.
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August 2023 by Joyce Allegrucci
I have been a customer of Crown Toyota, Lawrence Kansas, since moving to Lawrence in 2017. I am a committed Toyota owner/driver. Crown Toyota service department is top-notch--well-trained, knowledgeable, professional, courteous, and helpful.The Star of the Crown Toyota sales team in my experience isTristan Bland. I have purchased two cars from Tristan--one new and one pre-owned. In each instance, Tristan was friendly--never "pushy"--courteous, conscientious and knowledgeable. He spent all the time I needed to help me. He worked diligently to find just the right car for my needs and circumstances. He knew every aspect of the vehicles I considered and patiently answered all my questions about each one. Tristan helped with every detail of vehicle operation and purchase from the time I walked in the door to the day I drove my car home. AND he has followed up to make sure I am comfortable and satisfied with the operation of the car.
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August 2023 by billy KLUG
We just purchased a car from Crown Toyota of Lawrence. They guided us through the process, and we ended up with getting exactly what we wanted. They took the time to show us all the bells and whistles and how to us them. They kept us updated when it would arrive so we could make plans for other things we needed to do. It was a very easy and enjoyable process. Whatever we needed they were there to answer any questions or to help us out in anyway before or after we signed. Even unlocked our old car when we accidentally locked the keys in it.Thanks Tristan, great working with you!
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August 2023 by Melissa Eye
Scheduled an 8:30am oil change and it took OVER 2 full hours before it was done. Naturally, they found a few other things they recommened be done but even only opting to do a few more (2 filters, a few bulbs), it still took an unreasonable amount of time. Certainly didn't expect a super super quick service, but I didn't expect to be waiting THIS long .Will not be bring my car back for service ?♀️.
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July 2023 by Abby Cornelius
Crown Toyota is the best buying experience you will find anywhere. We have bought 3 cars from Crown and Teddy and Joe were amazing salespeople to help us through the process most recently. If you are in the market, you will never be disappointed by shopping at Crown Toyota in Lawrence!
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June 2023 by Mike L.
The worst ever. I had my vehicle towed there with the understanding it would be two weeks before an estimate, week three, I'm next in line. Week four our technician problem was a disaster. Can't believe the place is in business.
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June 2023 by AT W
I had a great experience working the team at Crown Toyota. I reached out to several Kansas City area Toyota dealers looking for a new 4Runner to meet my needs. Colton Wiley on the Crown team was incredibly responsive and helped me locate the 4Runner to meet my needs and walked me through each step in the process, from reserving the 4Runner to taking delivery. I will definitely recommend Colton and Crown Toyota to anyone looking to buy a Toyota. Well worth the short drive from Shawnee to Lawrence.
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June 2023 by Laura K.
Back in a Toyota! I bought my son's Honda here in 2016 and it's still serving him well. Recently I met Tristan and am now extremely happy in my new to me used car. I can't say enough about Tristan. Tristan listens, is honest, and does more than connect you with what you're asking for, he can also suggest what you might need without pushing. The non-pushing part cannot be emphasized enough. I know many people dread their next car purchase due to the experience of being sold some thing. My advice is to do your research before you go in, ask for Tristan, and get a reliable vehicle with local service.
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May 2023 by Ben W.
My family and I have been in the market for a new car as a graduation present for myself for about two months now. While it was a restless and tedious process, Crown Toyota made the wait more than worth it. My father and I worked with salesman Joe Higdon who was absolutely wonderful to work with. He was genuine, respectful, considerate, and honest with us every single time we met with him. We looked at the car on a Saturday, and the keys were in our hands that following Monday. Joe was the definition of not only a good salesperson, but an excellent friend! We also worked with Chase Johnson in the finance office and he was just as good to work with. He was personable and got us in out quickly without using any unfamiliar or confusing language. Overall, our shopping experience was one to remember and my family and I highly recommend stopping by Crown Toyota whether to buy a new or used car. The team down there has your back.
