-
January 2024 by Kathy R.
I was looking nationally for a Rav4 Adventure. A friend advised I contact Crown Toyota/volkswagen in Lawrence after her great experiences. Let me tell you ! She was spot on! I have attached the business card of Colton Wiley at Crown Toyota in Lawrence. He is amazing ! I ended up purchasing a vehicle elsewhere just due to availability. However, I felt compelled to write this review because Colton spent a tremendous amount of time and phone calls assisting me in finding the right vehicle at the right price and with the right history. He went above and beyond eventhough he was not guaranteed a commission or sale. If you ever pursue a purchase from Crown Toyota you should reach out to Colton!! He genuinely cares about finding the right car for your needs! Such a great person and Salesman! Thank you Colton for all your help!!
-
June 2023 by Scott M.
excellent service from the staff at Crown. a pleasure able experience in buying.a car.
-
April 2023 by Monique M.
Nicolas was super easy to work with and even gave me a ride to the dealership in his own personal vehicle which I think was amazing! Can't find better service than that, it was so easy to do paperwork half online and then just a few signatures in person. Great experience overall with going over car features too :)
-
February 2023 by Hailey P.
When I called to schedule they said their next available appointment was on Wednesday and never told me a date. I went in on Wednesday and they said my appointment was actually 2 weeks out. It was a waste of my time.
-
December 2022 by Mercedes R.
Nick was great! Super helpful and got me a great deal on my new car! Highly recommend
-
August 2022 by Tyler S.
I had a lot of trouble finding the car I wanted after some bad experiences with my local VW dealership, which caused me to reach out to Crown VW. These guys were very upfront and honest throughout the entire process, including times when they could have applied some leverage but stuck by their word. Well worth the 2-hour drive to deal with these guys!
-
May 2022 by Alex Osipovitch
Great Car buying experience!
-
March 2022 by Teresa Kronawitter Crowder
Colton Wiley was GREAT! Honestly the best salesperson I have ever worked with to buy a vehicle. I hate the thought and process of buying a vehicle and Colton made it the best experience of my 25 years of buying. He was extremely knowledgeable about all the VW’s we asked about and was not pushy and didn’t hover while my husband and I looked and discussed what we wanted for our new vehicle. Thank you Colton!
-
February 2022 by M M.
Just bought a car, after a few shady interactions at unnamed dealerships. I was met with the craziest of all. Transparency, I met the salesmen he immediately showed me the car I wanted and talked prices I test drove writhin minutes there was no waits no let me get a water when I showed up he was ready to work with me. I had Justin's full attention, from start to finish and as soon as we decided I might be interested in numbers I was able to shake the man's hand who actually helped with the financing and purchasing of the car Chase. Where this car buying experience was getting the strangest was when chase talked numbers the very first time didn't tell me some random dart at a a wall financing he asked what I could make work and we talked I felt he had a good understanding of my financial situation. he kept coming back with a new quote he felt he could do better and looked for more rebates and more savings I felt like he was an advocate on my behalf I barely needed to. I felt welcomed and again I felt like my time was valued. They worked efficiently. When someone was checking something someone else was getting my documents ready well someone explained features on the car. the facility was clean and had a nice sitting are though I spent almost no time there. I didn't feel pressured at all to purchase this car let me be clear I walked out same day because I wanted to they just worked incredibly well and fast at making that happen.
-
October 2021 by Megan Martini
I am shocked at how amazing my experience was from arrival to departure. Rarely do I go anywhere these days where my appointment starts on time. I arrived early and waited no time at all before my vehicle was taken in for service. My advisor communicated thoroughly through the appointment and even got my vehicle done 30 mins early from the time promised. I was pleasantly surprised at the courtesy and ease. Will be back again!
-
August 2021 by Aundrea Nicole
I can not tell you how easy and pleased I was with the car buying experience from here. My family has bought multiple cars from this dealership but this was my 1st brand new car and it was so easy! Colton, Dallas and Adam all stayed late to make the deal happen so I had a safe car to drive home in that evening. I can not thank you all enough for helping buy my 1st new car!
-
August 2021 by Krystal W.
The Volkswagen in Lawrence is the only people who work on my 2019 Beetle. Well 2 weeks ago the EPC light came on. It took a week for me to get it in cuz they were busy. Well I got to pick it up yesterday. As I am about to open the door to leave Michael says o and the plate that covers the engine area under your car is missing. And it will cost $735 to replace. Like um why is this the first time I am hearing about this cuz in April when you guys did an oil change and 'inspection'- no one said anything about. And then my car sat for 3 months cuz I had to have surgery. And now this piece has just vanished?? He then says well it could have came off in a wreck.... you can tell that my car has never been in a wreck. And if it just fell off then I feel like I would have heard it hit the ground and/ or drove over it...... he is the most unhelpful person I have ever dealt with. I will never get another VW. Cuz on top of the above complaint. I have had issues with this car almost every month since I got it September 2019 with like 60 miles on it. It's ridiculous.
-
July 2021 by Owens Brandi
We had bought a Volkswagen Tiguan for our daughter at a different property and it was the worse experience contacted crown and worked with Jayden and she helped us get the right car and has been absolutely amazing. I highly recommend them.
-
July 2021 by Mark A. Ferguson
Crown Volkswagen did a great job in getting me the perfect VW Atlas for my wife. Kristen Efurd, the Internet Manager, made sure to beat out the competition with her near instantaneous response to my internet search and inquiry. This caught my attention and drew me in quickly. Then, her partner -- Jadyn Anderson -- followed up immediately and was fantastic to work with -- she made sure to assist with the sale and help me get the value I was seeking on my trade-in and make t
-
June 2021 by Abby VanNordstrand Klingzell
I just leased my second SUV from Crown and have had a great experience both times! Their service department is so friendly and very communicative.