December 2022 by Emily W.
We perceived that the pharmacy manager we spoke with came across to us as rude, patronizing, loud, aggressive, and he cut in and did not allow us to finish sentences so we could understand an issue with a critical medication refill. We experienced him as bullying. This is health care, where fragile people are often coming in. If there are problems, the staff and most certainly the manager should reach out and try to help solve problems as other pharmacists usually do. Another pharmacist at a different pharmacy was good enough to get the issue cleared up for us. I suspected another pharmacist at that pharmacy of trying to create problems for me because she was concerned about a medical reaction I had. I got the problems straightened out because I keep good records. But I wondered why she would needlessly harm me further when I just wanted to continue working for a good outcome and she had no reason to go after me right after a surgery for nothing filling a script at the hospital after surgery to get home faster and in less pain. It was easy to straighten out the issue. Also at times a fellow at the window for drive through has acted snidely, and it has been clear to me that he intended to embarrass me. I came to believe he has a prejudice against pain medications which I have needed at times for severe pain. At times the pharmacists do not come to the window to inform about a new medication or a new dose of a medicine. I wish they would take the time to do it right. Even if a medication has not been used in a long time, a patient should be able to get information, medication, or assistance without undue stress. If the pharmacy manager has a rude attitude, it's no wonder some other employees might begin acting the same way. Sometimes the problem is inter-agency and always in those cases, professionals should cooperate for the good of the patient. I overlooked problems with this pharmacy for a rather long time because I felt they were pushed...but now I think it is time to speak up.
