The DoubleTree by Hilton Lawrence offers a mostly positive experience with friendly staff and clean, comfortable rooms. Guests frequently praise the helpfulness and professionalism of the staff members, especially at the front desk, where employees are described as welcoming, patient, and attentive. The restaurant staff, including servers and the bartender, also receive high marks for their kindness, efficiency, and personable service, making dining a pleasant part of the stay. Many guests appreciate the well-maintained rooms, noting they are cozy, clean, and nicely kept, with some recommending upgrading to the suite for a more luxurious experience. However, the hotel has some issues. Several guests mention unpleasant odors in the hallways, often smelling like pot, and in one case, mildew and mildew-related moisture problems, which caused a room change. The elevator floor was noted to be dirty and sticky, and there are ongoing moisture issues that management plans to address. Additionally, the hallways sometimes smelled like pot, and the hot tub was closed for repairs during one stay. Some guests highlighted minor inconveniences, such as the room layout with front and back doors, and found the shower pressure to be average. Despite these concerns, many guests express willingness to return, citing the quality of service, cleanliness, and overall comfort of the hotel. The hotel’s customer service, warm cookies, and variety of food options further enhance the guest experience. Overall, DoubleTree by Hilton Lawrence is regarded as a friendly and clean hotel with attentive staff, though it faces some maintenance and odor challenges that management appears to be working on.
