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August 2024 by Daniel Brian
Went in for a screen repair, ended up breaking my entire phone, which is fine because they replaced it, but it took 4 hours and they acted like it was my fault the whole time. And they wouldn’t cover the purchase of a second screen protector that I only needed because of the fact that they broke my phone.
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December 2022 by Tom Finnigin
Dont recommend. They talk a big game, but dont produce. They dont keep their decided upon scedule. They cant find their way, if you live out side of city limits. Very unhappy
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November 2022 by Robert Barnett
Good luck navigating through their voice menu. Hope their assistance is not so klutzy and frustrating.
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November 2022 by Kimberly Moore (Kimmy Sue)
I felt like I was disturbing them with the issue with my computer that was under warranty
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September 2022 by Google user
I have an older iMac and the newer 3.0 USB powered devices won't always work using the older 2.0 USB ports on my iMac. Best Buy's Geek Squad hooked me up with a powered USB hub that plugs into a wall socket. Now my older 2012 iMac can access 3.0 devices, such as my new Samsung SSD external hard-drive.
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July 2022 by Josh
Dash cam install went very well and was done at a good price.
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April 2022 by Jim Lee
I have an older iMac and the newer 3.0 USB powered devices won't always work using the older 2.0 USB ports on my iMac. Best Buy's Geek Squad hooked me up with a powered USB hub that plugs into a wall socket. Now my older 2012 iMac can access 3.0 devices, such as my new Samsung SSD external hard-drive.
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December 2021 by Kimmy Sue
I felt like I was disturbing them with the issue with my computer that was under warranty
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June 2021 by Matthew Fearing
I probably need to differentiate between the online service and the in-store service. The online service was difficult to work with mainly because they ran through basically a receptionist who tried to you know figure out where they send you and it was a mess when you have basically what should have been a simple question. The guy in the store was able to figure it out right away and save me a lot of time and money
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April 2021 by sherylyn rogers
Had to wait 13 minutes just to ask a question and that was after playing with the automated system
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March 2019 by Spencer Richards
Geek squad is a bit like the emergency room at the hospital. They're great for some things, not so good for others, and always expensive. I'd go there to get some triage on a computer, especially if another place couldn't see me and I needed something done quickly. Just be aware that you can pay a bundle to even have an issue diagnosed, so understand what the potential costs are before agreeing to anything. All of that said, the 2 year protection program offered on many electronics is absolutely top-notch, and has saved me money on multiple occasions when something failed.
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March 2019 by Nick Warnke
Scheduled installation service over phone a week in advance. Get a call the day before and am informed the time I selected won't work because I am the only install on the list and they have to do it at the beginning of the time block, not at the time I confirmed over the phone because management doesn't want to pay them to wait. Don't offer service late evening if you won't pay your employees for the entire block of time.
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May 2018 by Marcelo De Oliveira
Only by phone
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November 2016 by Dheni B
Bad customer service. I don't know know if these guys missed thr training day on how to treat a customer, becayse they sure ass hell lack in that department. All I wanted to know is what time my apoinment was. The man I was speaking with didn't want to give me that information, because he kept telling me the system was down and checking my appointment was going to take a while. Nevertheless, after I told him that was the main reason I was calling and that I'll wait. He proceeded to tell me that my name was not in the system. Ten minutes into into the conversation I mentioned that I needed something with my car fixed light bulb finally went off in this guys head that he was checking my name in the wrong system. After I asked him if I could move my time he preceded to give me a list of reasons as to why tHat wasn't possible. Overall, roadblock of stupid excuses in a ten minute time frame. Cancelled my appointment. Will never be back there.
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September 2016 by Dheni Badillo
Bad customer service. I don't know know if these guys missed thr training day on how to treat a customer, becayse they sure a** hell lack in that department. All I wanted to know is what time my apoinment was. The man I was speaking with didn't want to give me that information, because he kept telling me the system was down and checking my appointment was going to take a while. Nevertheless, after I told him that was the main reason I was calling and that I'll wait. He proceeded to tell me that my name was not in the system. Ten minutes into into the conversation I mentioned that I needed something with my car fixed light bulb finally went off in this guys head that he was checking my name in the wrong system. After I asked him if I could move my time he preceded to give me a list of reasons as to why tHat wasn't possible. Overall, roadblock of stupid excuses in a ten minute time frame. Cancelled my appointment. Will never be back there.
