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November 2023 by Kierra Henry
10+ year checking account closed without any notification! No way to open it back up and expensive checks completely wasted!Edit: Already called customer support, which told me nothing they could do about it and to go into the local branch. Went into local branch and all they could do is open a new account which would still render my current checks useless and my original account still gone! (Stop advertising a bank that's fits your needs, if you can't live up to it!)
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December 2021 by Marquis Johnson
MAke sure you have time…. It took FOREVER to open my account. Like almost 2 hours!
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November 2019 by Martin W.
There some very nice, helpful people who have worked there , but I had the worst banking experience of my life with this bank. They made changes to one of my accounts over a week's time and never contacted me once--I had to learn second hand and that was due to monitoring on my part. And I have had personal, business and joint accounts with them with sizeable, stable balances over years time This is the biggest bank in Witchita but the worst in Lawrence KS. Read the other reviews too!
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February 2019 by Clint Kueffer
"Sometimes its nice to go, where everybody knows your name..." That's Intrust Bank in Lawrence. Fantastic customer service. I highly recommend!
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January 2019 by Paul Mohesky
Intrust Bank knows what customer service truly is. This is a top notch bank.
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February 2018 by Kahn E.
I have been with this Bank's loan Department for just a little under a year... Had worked things out to buy a new car as I needed one pretty badly. This bank picked up first so I went with them... I would strongly recommend shopping around.... I had no idea what kind of problems I was getting into with this bank.... Extremely pawnshop mentality. They will do whatever they can to nickle and dime a person as best they can. They have a auto pay rule on their loan payments page that will charge twice to making your payment early. I recently just got out of surgery and was looking for a little bit of wiggle room as I have been making my payments.... and once charged twice for the same month, and requested information on possibly allowing me a little time approximately a month and a half to get things going again.... As I have already vested a good deal of money into this car in just the time I have worked with this bank.... They gave no such time.... whatsoever.... very poor customer service.... could have received the same from a payday loan.... And, went straight to we will repossess your car... Not a good bank to do business with.... Please do yourself a favor and shop around....
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December 2017 by Hau Kea
A great location , friendly tellers and a superb administrative staff !
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September 2017 by Blake H.
There are some incredibly nice people here, but this is the worst bank in Kansas. Do not trust they will look out for you, do not under any circumstances in you are a small business, believe they will look out for your interest.
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August 2016 by Niq Howard
Went in here the other day for a currency exchange. Quick and helpful, the staff is super friendly. Great building.
