-
August 2025 by Dee Taylor
Do I have to score these people & storage unit? This happen several years ago when 23rd st. by these place was under construction.
1. They were hard to get a hold of because of weird hours or no one shows up even on the posted hours.
2. When reading the very very long contract and seeing online how much this unit would cost it seemed ok. It turned to be double the price at signing. The girl in the office said the owner must have not updated the information yet. I was stuck there MY truck full of my household items and no other places had openings.
3. I ended up using this unit for almost a year due to the place I got and avavible of other storage units closer to my new home.
When I started to get my things out, mice had done their daily constitutions on a lot of my things. Bed and a dresser. Worse of 3 of those things hitched a ride in a A/C I had stored. Thank heavens I have cats who let me know where they were hiding.
As response to what the owner said. Oh, course you won't find a Dee Taylor in your records. I know when people leave reveiws there are repercussioons from the business if the reveiw is unfavorable.
-
July 2025 by michelle lebeau
Horrible place to rent a storage unit from. No employees on site or in Lawrence. Phone calls are through a phone service company who are rude.
-
May 2025 by Charles Kwasniewski
I dealt with Erica over the phone (I am old school). She was wonderful. She gave me the details of the storage unit up front, including the price and significant terms and emailed the information immediately. It was a smooth, easy transaction.
Chuck Kwas
-
May 2025 by Susan Madden
Family owned business with excellent personalized service. The unit was very clean.
-
April 2025 by Steve Helvey
Good communication and fair pricing. Just a well run facility.
-
August 2024 by Eric Iman
Clean, responsive and easy to access
-
August 2024 by Drew Kelley
I’ve only been with them for a couple days, but they have answered the phone every single time no matter how early or late! You always speak to a real person not a robot! They’ve been very helpful!
-
July 2024 by Victor Ruiz
Never once that the 3 people I spoke with on the phone mentioned you must commit to 2 money. I would have never used this place if I new I had to ask when they gave me the price. $25 admin fee when no one works at the office. (Well technically they have 1 person and she was helpful it only happened to see her passing by. Please just be upfront next time. Only 2 stars because of the lady that lives there
-
March 2024 by Mamacita
Better hope the management doesn’t screw up and give you the wrong unit. Owner claims we put our stuff in the wrong unit, However refuses to acknowledge that it was Their employee who took Their lock off and told us ‘This is your unit’! Lo and behold, that employee gave us the unit next to the one that was officially assigned. Why would a customer question being told to put your stuff here? Long story short, my 92yr old grandmother Lost her entire life belongings during the short few months that she was in care after suffering a heart attack. Items she had planned to pass on and her 40yr love of family genealogy, and my grandfather’s military flag all sold in auction. Owner offered Zero compensation! Please avoid.
-
August 2023 by Nolan Craig
My family got one of these and just 2 months in all the stuff was gone
-
August 2023 by Cornerstone Construction of the Commonwealth
The facilities were very nice and it is in a secure location.
-
August 2023 by Skyla M
I needed a storage unit and attempted to use their business to store my belongings. I not only called multiple times, but I also went to the business three times during business hours, to no avail. Based on lack of general customer service, I would not recommend.
-
August 2023 by S M
I needed a storage unit and attempted to use their business to store my belongings. I not only called multiple times, but I also went to the business three times during business hours, to no avail. Based on lack of general customer service, I would not recommend.
-
June 2023 by Virginia Goff
Safe place for storage
-
December 2022 by Leontina Keys
Poor customer service
