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June 2023 by Mike L.
The worst ever. I had my vehicle towed there with the understanding it would be two weeks before an estimate, week three, I'm next in line. Week four our technician problem was a disaster. Can't believe the place is in business.
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June 2023 by Laura K.
Back in a Toyota! I bought my son's Honda here in 2016 and it's still serving him well. Recently I met Tristan and am now extremely happy in my new to me used car. I can't say enough about Tristan. Tristan listens, is honest, and does more than connect you with what you're asking for, he can also suggest what you might need without pushing. The non-pushing part cannot be emphasized enough. I know many people dread their next car purchase due to the experience of being sold some thing. My advice is to do your research before you go in, ask for Tristan, and get a reliable vehicle with local service.
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October 2022 by Glenn O.
Picked up a fleet car. They were awful. Responsiveness was pathetic. I get they don't make much off delivering these cars but it is a service they choose to do. The rear license plate was put on with a front license plate frame. Incorrect parts and poorly done. Failed miserably. Would not repair and claimed they did not put "this together". It was a new car. If you want a quality Toyota dealership head to Olathe.
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August 2022 by Jack C.
I bought a used vehicle a few years back and when I was home I gave it a good once over. The prep person failed in a few areas one of which was air in the spare tire. Document had it was ok and it was far from it. I added air and it did not lose any for 6 months. I only checked it for my piece of mind. Happy I did.
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April 2022 by Dan B.
After having the absolute worst experience at Randy Curnow Toyota in Kansas City, I drove to Crown Toyota in Lawrence and had the best buying experience with David Wilson. Honest, straight-forward, not pushy, helpful and knowledgeable, and easy.....In thirty minutes, and a test drive I was out the door in my new Toyota CH-R. Night and day difference between the two dealerships. Pushy and arrogant in Kansas City -"I sell thirty cars a month" like I he didn't need my business (Read my review Randy Curnow Toyota on Yelp), as opposed to listening to my needs and offering solutions to make the sale right for me which I received from David in Lawrence. OMG what a difference between the two! Crown Toyota in Lawrence....bravo! With special appreciation for David Wilson. Couldn't be happier!
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March 2022 by Karly Rabe
Everyone at Crown is amazing to work with but I highly recommend Tristan from sales! Chase is the best to work with from a finance perspective! Love the team at Crown!!
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February 2022 by Krystle Mayginnes
David was an amazing dealer to work with and the money manager who did our paperwork was so friendly. One of the best buying experiences I've ever had.
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February 2022 by Jon T.
For Wednesday Feb 2. 2022 visit. KILE, was my salesman. Top notch From the time I selected the vehicle to test drive, to the time I arrived at dealership (1 hour drive for me) Everything was in place and ready. Great job by Kile, Sales Manager and Finance Manager. Crunched numbers Made a deal, and completed the purchase transaction. GREAT DEALERSHIP Well worth my drive
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January 2022 by Matthew H.
Charged me $747 labor to replace a gasket. Was wrong sbout the initial problem. Wouldn't give me an accurate estimate until after they were done. I will not use them again.
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December 2021 by Chris C.
Did an amazing job doing warranty work on something overlooked by dealer back home when I bought a CPO Camry. Got job done two days earlier than expected and communicated well every step of the process. Recommend to anyone needing Toyota sales or service in Lawrence/Topeka/KC area.
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October 2021 by Jon B.
These guys, and Toyota in general, are bad hombres. They willfully ignored several frame issues on several of our Toyota vehicles to save corporate the cost of recall repair. Cost my business about 10 thousand dollars overall. Having driven Toyota's all my life I would absolutely not recommend them anymore. Especially crown Toyota.
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July 2021 by Lori Finney
David Wilson provided an exceptional buying experience! He is very knowledgeable and patient with explaining how the technology features work. The entire team went the extra mile to find what we wanted. If you are looking for a new Toyota, ask for David!
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July 2021 by Ryan Richardson
I had a great experience with Crown Toyota! I worked with David Wilson closely, he was very attentive and helpful. I commend his customer service and professionalism. If I ever need a car again I will be definitely be going through this dealership!
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June 2021 by Joy May
I had a great experience with my recent vehicle purchase. Dave was friendly and efficient in sealing the deal and getting me in and out. Everyone was very friendly and accommodating. I hope to do business with you all in the future!
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May 2021 by Clifton P.
I HIGHLY RECOMMEND NOT TAKING YOUR CAR TO CROWN OR BUY A CAR AT CROWN TOYOTA. I took my Prius there as engine was running rough. I agreed to try a part replacement for almost $1,700 under agreement that if that this was not the fix, I'd bring it back and he would make it right. The problem worsened within a week. I took it back and he/the shop had the audacity to tell me that he had fixed problem, that worsended symptom was an unrelated issue, that thus he was not standing on his word and said alternative was replacing engine with an engine that had over 115,000 miles on it for over $5,000. GO ELSEWHERE, DON'T TRUST CROWN!
