Truity Credit Union is a "not for profit, but for service" cooperative financial institution that offers a wide range of financial services to its members. As a member-owned cooperative, Truity reinvests its profits back into the membership, allowing for fewer fees and better rates. The credit union is committed to treating its members with respect, ensuring the accuracy and security of their information, and making it easy for them to do business. Customers have praised Truity's excellent customer service, with particular commendation for the staff at the 31st Street branch in Lawrence. Reviewers highlight the knowledgeable, patient, and kind assistance they have received, as well as the credit union's willingness to resolve issues without judgment. Overall, Truity Credit Union is praised for its commitment to its members and for providing a superior banking experience.
A big thanks to Ricardo and CJ at the 31st St. branch here in Lawrence for helping me solve an issue with my checking account. They were very knowledgeable and patient. Their help and kindness are much appreciated.
April 2023
I had a couple of issues and the persons I spoke with were very helpful and kind to me. They took care of my issue with no judgement, a lot of times at other places I felt like I was being judged for an issue that I knew nothing about until it showed up on my account.
