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November 2023 by Jeremy Monson
Tried to pick up insulin prescription, and only received one vial instead of the usual amount (Not nearly enough between refills). At the window, I asked why there was only one insulin vial. I was told that they did not have enough in stock and would notify me when they had more. Did not hear anything back until I called a week later... They told me that I actually needed a new prescription, which was never communicated to me. The lady on the phone said "we already go the ball rolling on this"... Clearly they did not since I am out of insulin and was never made aware of the situation. She told me that the guy at the window must have misspoke, and reiterated that she already got the ball rolling.... Very disappointed in the lack of communication and customer service. I am transferring all my prescriptions somewhere that is not Walgreens. Done putting up with all of Walgreens Misspeak.
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November 2023 by Christy Coble
This morning wile I was picking up a few things, one of the employees (He is the guy with medium length blond hair that is there most mornings) was yelling and cussing at the manager on duty. This went on for about 10 minutes until I said something. This is the second time I have been in this store where the same employee was very angry and cussing at the same manager. He also complained to me about his co-workers not doing there jobs and being lazy which is not something you should ever tell costumers. It made me very uncomfortable.
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September 2023 by Sunny Sky
I usually have a great time here. But recently my past view visits have become disturbed by a worker named Sara. She’s rude, impatient, and frankly maybe slightly racist. I’ve had it up to here, you may have just lost a few customers because of Sara.
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September 2023 by Emily “Melie” Lawing
Was overcharged, and when I brought attention to it on the receipt, they said they could only give me a gift card because I had paid for part of it on a gift card I was trying to get rid of.
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September 2023 by Melie Lawing
Was overcharged, and when I brought attention to it on the receipt, they said they could only give me a gift card because I had paid for part of it on a gift card I was trying to get rid of.
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July 2023 by Andrew Dylan Kirchhevel (DKRemedy)
My go to Walgreens. All in all, everyone is amazing, however they need to get rid of Ana at the register. She's always snotty and cranky. If you don't want to deal with guests, don't accept a guest clerk job!!! Other than her, everyone is amazing!!
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May 2023 by bob jordan
Great place for medical supplies,Very courteous staff.
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May 2023 by Rachel L.
The worst customer service I have ever received in my life. The lady with the really short red hair who works the drive through pharmacy there is the worst customer service representative I've ever had an encounter with. She is always EXTREMELY passive aggressive & rude. Not only is she making every single trip to the pharmacy a dread but this last time I went she got my medication wrong & I didn't notice until I got home & by that time I had worked 12 hours & just wanted to sleep so next day after work I went back & I made sure she gave me the right medication this time but then realized she never gave me my credit card back. She doesn't apologize or seem sorry at all & in fact, I am almost positive she's doing it on purpose. I've had MULTIPLE instances with her & I now know it's not a coincidence. Not sure if anyone else has had a similar situation with her or if she's just singling me out but I have changed pharmacies. I have never wrote a negative review for a company before but after dealing with this for MONTHS I am done. It's the Walgreens on 23rd in Lawrence. Be weary dealing with her!!!
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May 2023 by Lori Adam
Cody (sadly the manager) verbally accosted me while I was looking at fingernail polish. I was testing colors on the PROVIDED testing paper Walgreens supplies. He came over yelled at me then stood over me while I was bent down trying to replace a bottle of polish back on the bottom shelf. Undressing me with his eyes and would not leave until I stood up and asked if he needed something and he said “I think you need a little something”.I called their corporate office and made a formal complaint.
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April 2023 by Caroline Patton
One of the workers was so wonderful I had to get on here to give him a shoutout! Tall guy with light blonde hair, greeted everyone who walked in and really just seemed happy to be there (which is hard to do at work) even when he had a line at the check out. His attitude is contagious and I hope he gets acknowledged
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February 2023 by Jack Welcher
I'm just tryna boost this so we don't go out of business
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January 2023 by Barbara Mumford
Pharmacy drive thru was great... 1-4-23
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December 2022 by Joe Wichman
Went in to mail a fedex box. The young lady was nice. The supervisor (guy) was willing to help. But when I showed him the label. We can’t print that here you can try on our kiosk. Doesn’t know how to talk to someone. Just be a decent human being. Wonder how your a manager. 8:40 AM 13 Dec 22
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August 2022 by Jess Shackelford
Rude front desk staff had me and another lady waiting an hour+ because "they only have one line" that they were also doing covid screenings in. I just wanted to get my scripts that I had already tried to get here 2 other times, and go home. But they seriously expect you to wait with covid screenings ? I noticed the lady working drive thru (with an exceptional ponytail) was literally running around getting her line through so I hopped outside into my car and got in her line. Which only took 3 minutes and yes I timed it. You've been yelped Walgreens counter pharmacist lady. I expect timely service next time. Or I'll go full blown KAREN.
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June 2022 by Linda Bascom
I love this pharmacy. The people are so very helpful and kind. I'm visiting here on a family matter. I've had to have several of my scripts moved for the time being and it went seamlessly. Plus I had to get a new prescription filled the second week I was here due to an illness. Again, I had a harder time getting to see someone than I did getting my prescription filled. I can't say enough good about this pharmacy or the emplopees.So