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December 2023 by Kara Bertrand
I have had this bank for the past 8 years while I served in the Army. I didn’t switch earlier mostly due to laziness and being stationed overseas for a large majority of my service, so contacting them during hours of operation and getting mail in a timely manner was pretty difficult. They don’t have any perks for being a service member even though they claim to be a military friendly bank. I have had a few problems with fraud while banking with them. For the most part they did what any bank would do and helped me out. Recently, I had an issue with a fraudulent check and I lost a lot of money. When I attempted to get in contact with their fraud department, I was told that you can’t contact the fraud department directly. They don’t have any contact information and the help desk people won’t transfer you. I also asked to speak with some sort of manager that could help me out and was told no. When I asked if I could get their policies on fraud response they claimed they sent it to my email but didn’t. I filled a complaint with the comptroller and they lied in their report. After this recent incident I immediately switched banks to a more military friendly one. The communication with this bank has also been horrendous. They don’t notify you for hardly anything. Every time they claim to send an email to me I never get anything. I ensured that my email was up to date through the app and by calling them.They shut my card off CONSTANTLY and for absolutely no reason. Every time I got stationed somewhere new, the first thing I would do is notify the bank of the new country that I was in so they WOULDN’T shut my card off but of course something always went wrong. Was living in Asia for over a year and they kept shutting my card off, asking if I lived there. On the app you’re supposed to be able to have control of turning your debit cards on and off but that feature never worked for me. Of course being overseas, whenever my debit card got denied at a store (mostly on post) I wouldn’t be able to contact them about turn it back on unless I got up in the middle of the night to call them. Their hours of operation are inconvenient for overseas service members. I don’t feel as though this is a military friendly bank at all and I would recommend people use a different bank, especially service members.
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December 2023 by Nathanel Hanner
The lady's at armed forces bank are the best they are nice and they helped us really good the are the best Tricia Doyle was really helpful
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November 2023 by Jasmine Wheeler
Been an account holder for 16 years. Tried to deposit a tax return check with my husband present, both of our IDS present, it’s my account, and the bank manager denies us. They took our IDs for ten minutes. Treated us like dirt. Looked at the checks, pretended like one could be a copy. Tina looks us at us like we are garbage and goes, “did you guys just get married?” No been married 7 years.. “are you wanting to add himTo the account?” No… “well we can’t do it then. It’s policy he needs to be on the account.” …. How does that make sense?? We left went to his bank. Cashed it. Then I closed my account there. Fair warning. If you want to open an account there. Don’t. Little girls work there that instigate and create further issues. I was asked by one teller why I was closing the account. I answered. A different teller had the rebuttal of “it’s not policy” when she was not involved in the conversation. Hands down the worst place in Leavenworth to bank at. Close it down.
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September 2023 by liz gardiner
Everyone was very polite and helpful. The bank is clean and a wonderful open space.
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September 2023 by Dalton Lopez
Honestly the best bank anyone could ask for. I'm a young adult and still learning my way around the bank. These people are more than willing help you understand and solve any problems you have. Alex has outstanding customer service and so does everyone else here at the bank. Thank you Armed forces.
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July 2023 by Amanda W
I have banked here for most of my adult life. They are always helpful. They remember you and always have great customer service! Always going above and beyond! Trisha, Anita, Sandy, and Alex have always given 100% and the new additions are great as well. Thanks to Lexi you were great!
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July 2023 by Lee Sutcliffe
I have been banking here since I got my first job, I have never had any issues, they have always taken great care of me!
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July 2023 by Sabrina Slapper
I would highly recommend AFB Limit Street branch. Sandy went above and beyond to help me when I became the victim of identity theft and fraud. All their staff are very friendly and helpful. I have banked there for several years and they provide a family atmosphere that makes all feel comfortable and welcomed. They are kind and thoughtful. Tricia, the manager is also exceptional. Her employees smile and are genuinely happy to assist all customers. They are the best!!
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July 2023 by Jamb Beck
I love this bank and the people there! It is hard to find a more helpful and friendly crew than here. We have banked with them for nearly 20 years and would recommend them to anyone who needs a personal touch.
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July 2023 by Gena Rieck
Armed Forces Bank on 4th and Limit in Leavenworth is a great place to conduct business. The entire staff is friendly, efficient, and professional. They are involved in so many events that benefit not only bank customers but also the entire community! Armed Forces Bank is an asset to our community. Thank you!
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July 2023 by Linda Mikkelson
I opened a CD today. The customer service is awesome. We’ve been a bank customer for 25 years.
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July 2023 by Deana Larkin
Heather Schneider is hands down one of the best loan officers in the business.
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June 2023 by c coats
The staff is both friendly and professional at the same time. They know the banking business are always ready to help solve any problems that you may bring to their attention. First Rate Service with a Smile.
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June 2023 by Ruben Cruz Torres
I love Army Forces Bank Sandy is one of the best customer service in the bank. Excellent outstanding recommend Army Forces Bank your limit. Thank you. Have a great day thank you have a great day I
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June 2023 by Linda Coppola
Best bank in town. I've been banking here for more than 20 years. All of the staff at the 4th St. Bank are fabulous!
