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February 2024 by Vartan G.
Ben is an idiot, and a scammer. Wouldn't give me pre-approval without doing full loan approval. No one does that! Lost 6 houses, been two weeks still no approval. Disabled veteran, didn't need this. Did easy financing with ClearPath. Avoid at all costs!!!
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September 2023 by Timothy Huggins
Update: I received several phone calls to make sure I was taken care of. I do love banking with AFB, but it is difficult when customer service is outsourced. Please go back to in-house support. Used to the customer service rep was able to do 100% of everything right there. No transferring or calling other departments.17 years with AFB, and your credit card department is going to make me rethink my loyalty. Three different calls to your customer service, three different phone numbers to call to have my credit card canceled before I could get someone on the phone. When I finally did get someone, it was in a call center that was hard to understand. After canceling my card, I wanted to update my address for the new credit card. Guess what.. the credit card department CAN'T update the address on the credit card. So, it was now a 4th phone call to your customer service department to update the address and ship the new card. Why have the credit card department when they can't do anything to help??? Where has the customer service gone. There are no branches near me, and it is becoming an inconvenience when I need help. 17 years and probably not much longer..
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September 2023 by Mofareh AlSubaeai
Kirstie helpful women and make all my paperwork and transection flow easy and make everything suitable for me anytime I visit this bank.
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August 2023 by Monica Bassett
Armed Forces Bank on Fort Leavenworth (and Leavenworth) has been phenomenal to bank with for our business. They have excellent customer service, especially Kristie Traynor who is always attentive to our needs.
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August 2023 by Jimmy Njewa
It was amazing how Kirstie assisted me, you really made my day. Bravo to Armed Forces Bank
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July 2023 by Mrs Fall Mariama Mane
Great bank for Fort Leavenworth residents. Agents are always ready to help and welcoming. Thanks to you all for your dedication… Kirstie, Kathy… you rock!
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July 2023 by Allan Bockrath
Kirstie was wonderful to work with. Got us taken care of and even offered suggestions on how to get better rates with a Premier Money Market Account .
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July 2023 by Julia Steele
Came in for a cashiers check and had no idea what I was doing, all the clerks were super helpful and assisted me through the process!
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July 2023 by Keith Stewart
Excellent Service!!! I am not a member but went in today to make change for an upcoming vacation. I was greeted by three tellers as soon as I entered. Kirstie assisted me and she was terrific. Courteous and professional her service reminded me of what we miss out on by doing everything online. If I was not moving I would open up an account with this bank. A+ costumer service!!!
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July 2023 by Ben Soyka
I work at a job for cash tips, so I need to come in a lot to make deposits. The staff are always friendly, welcoming, and helpful. They truly care about their customers and it clearly shows. If you’re looking for an amazing local bank, this is it.
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July 2023 by erin miller
Every time I've gone in; Kristie is such a great help! Everyone is so nice
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July 2023 by B Hard
Ladies at this location always provide the best customer service and make you feel welcomed.
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June 2023 by sarah logan
The staff here are amazing! Always friendly, professional, and helpful. You are greeted as soon as you walk in, even on busier days. They get to you as soon as possible. You are in and out in a timely manner as long as it’s a simple transaction, obviously anything that takes more time you will be there a bit longer but the staff makes it a joy, plus they make sure everything is correct and to your liking before you leave. The staff makes my day better when I go in every time.
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June 2023 by Erin G
I am not a client of this bank but I was in a situation where I needed a bank check immediately due to a very stressful situation. The cashier here helped me out and got me what I needed.More importantly than her helping me, she was very kind and showed extreme patience with me. Her help, kindness, and professionalism really helped me out.I'm not even a client there, so I can't imagine how wonderfully they must treat their clients. I am very grateful for their help and can't express my gratitude enough.
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May 2023 by Andrew F.
I got this bank about a year ago and they have made it very hard for me to use MY MONEY to buy crypto currency, they have locked me out of my account multiple times , as of yesterday I have begun to move over my money to usaa they let you buy crypto with your own money
