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November 2023 by Michael Shipma
First time using their service. Just needed a battery change (since apparently AAA doesn't offer on-site battery service these days). Got in right away. Good communication and good explanation of services offered, since I had some other questions about my electrical system. Should I have any other automotive repair needs, I'll be checking with them first.
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November 2023 by Vanessa Finney
This shop was going to charge me $400 for an oil pan gasket and 2ish days to work on my car. Hund's Service Station right down the road got to my car immediately, did an outstanding job, and charged me less than half of what Butler's was going to charge. I'm so glad I took my vehicle elsewhere. I didn't like how the shop was treating me to begin with. They're rude, don't listen to your wants or needs, try to upsell you, and overcharge! ****Edit: By the reply comment from the shop, it is obvious I was not heard. You are reiterating what the service techs were saying to me.. which is not the whole story because they did not LISTEN to me and made assumptions. They made vague assumptions and TALKED AT ME instead of WITH me. Which is exactly what was done in the reply and the reason for my upset (and overcharging). I'm wondering if the same service tech made the reply or if the explanation was copied and pasted from my record? My husband and I cracked up laughing reading the review. Thank you for validation in my decision to go to another shop. I am grateful for Hund's and their willingness to listen, help, and treating me like a customer that has a voice. P.S. - Husband was there for conversations as well and was upset from the start, and he never gets mad. He's the calm and collected one out of us, always giving a pass. This shop is a huge "NO" for us.
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November 2023 by Benjamin Neeley
This place deserves zero stars. Tried to take advantage of a military family. Said it would cost hundreds of dollars for an inspection and lied about the cost of parts and repairs. Also held the vehicle for over 24 hours after appointment time with no assessment. This organization has been added to the black list. Recommend no military families use this business.
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October 2023 by Kathleen Barnett
I took my SUV in because I needed a battery. (That's what they told me after an battery electrical check.) I picked it up today and all of the sudden my air conditioning was NOT working correctly. I called them back and they said to bring it back in and they would take a look at it. Now I just paid $510.89 for the battery. I brought it back in and they told me that it was the HVAC temperature door actuator (left side) They wanted $315.36 to fix that problem. Well I told them no I couldn't afford it . I'm a retired old lady who gets a KPERS retirement check and a SS check each month. What blows my mind away is the fact that the a/c was working just fine when I dropped it off! I won't be coming back to them again! I don't care if they have been in business for a million years. I WON'T BE BACK!
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September 2023 by Dawn Trottman
My car was treated with care. It was ready half an hour later than expected, but not because the mechanic was goofing off. Serious issues were found that need fixed before another big road trip. I was also treated with respect while I waited.Services: Tire rotations
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August 2023 by John Boyles
We are recent arrivals in Leavenworth. Our 4WD had stopped working. We knew that the repair could be affordable or not. We were quoted the diagnostic cost (essentially labor) and a period (days) when they would work it in.We were called the same day with the diagnostic finding. As the repair parts would cost more than the car justified, we opted to not proceed. No problem for them. Investigation had been careful and non-destructive. They re-assembled everything, thoroughly explained what was found. Our car was 15yrs old and they treated it as if it was a current model. We'll be happy to return for service in the future.
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August 2023 by Darcy Harris
We love Butler Auto Repair! We have been bringing our vehicles to them for all repairs and routine maintenance for several years now. They always make sure that we fully understand any problems the cars are having and are professional and prompt with repairs.
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August 2023 by Anna Lewis
Very professional. Fast service. Reasonably priced. Have good coupons. Really appreciated that they weren't pushy about extra services. Bonus: there are refreshments in the waiting room.
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August 2023 by Terry Stajcar
Scheduling the appointment was effortless, and the technicians got immediately on to my exhaust system, and had it finished the same day and was very professionally done. Price was very competitive as wellService: Auto exhaust system repair
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August 2023 by Adrian Davis
I had an awesome experience! They were very professional. They kept constant communication. They also looked for ways to save me money on my major rack and pinion replacement and timing chain replacement. I have over 200,000 miles and instead of shrugging their shoulders and saying it’s old ( like the dealership), their goal is to shoot for another 100,000 miles. The team was awesome, but special shout out to Tanner. Tanner went above and beyond to keep me informed through calls and text. He even took pictures of the repair process for me. I also want to recognize my repair technician for looking for ways to save me hours, saving me thousands. Great job team!Services: Transmission
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August 2023 by Connie Shelley
I made an appointment for an oil change and tire rotation on a Monday but thought I had scheduled it for Tuesday by mistake. When I showed up at the appointed time but the wrong day, Tanner went ahead and got me in immediately! I felt bad for being a day late, but it didn’t seem to bother him. I would’ve rescheduled but he made everything ok. Fast and friendly service!Services: Tire rotations
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August 2023 by Tita Lemanua
I always receive exceptional service from Tanner at the front desk to your mechanics who service my car. Thank you Butler Muffer for always taking good care of my vehicle.Services: General repairs & maintenance
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July 2023 by Melissa West
My car had a check engine light. I took it in. It was quickly fixed and diagnosed for a good price. The people were wonderful. Highly recommend.
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July 2023 by debora davis
We have all our repairs done here. They r the most honest business around. Won't go anywhere else now for our services.
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June 2023 by Blame Less
BEWARE OF THIS AUTO SHOPI had heard positive things about this auto repair business, so when I needed some back brakes on my Jeep I called . They were Very friendly and was eager to help . They told me to bring it in and they would be Happy to look at it . Now I know they can not “quote “ you over the phone accurately the cost of repairs, but iam I’m disability and only had so much I could spend , and they were the cheapest place I had found . So I took in it thinking Great ! WRONG !! They had the car for almost 6 hours and finally said that it needed front and back ? Did ask for the front , was told by LAW the HAD to check all the brakes and was told MANY OTHER THINGS HAD to be replaced ?? So the “amount” had almost 10 fold!! Told them nevermind then when I went in to get it back was told how unsafe it was to drive . Of course! Took it to another shop and had it looked it …. Guess what .. the ONLY THING IT NEEDED WAS BACK BRAKES ! I had everything rechecked that Buttlers had said needed replaced and it didn’t need replaced !UNBELIEVABLE!! SO BEWARE !!
