Frontier Community Credit Union

Banks, Credit Unions
Hours: Frontier Community Credit Union is a longstanding financial institution known for its friendly staff and dedicated service. Many customers appreciate the helpful and kind approach of its employees, with special thanks often given to staff members who handle complex situations with calmness and professionalism. The credit union has a knowledgeable and experienced financial advisor on staff, which adds to its reputation as one of the best community credit unions in the area. However, some customers have experienced challenges, especially when trying to get approved for loans or dealing with legal and estate issues. One reviewer shared difficulties in obtaining an auto loan, though during the process, the credit union discovered and alerted the customer to an incorrect repossession on their credit report. Another customer expressed frustration over unprofessional treatment, particularly regarding issues with estate access and legal matters, describing the staff’s behavior as petty and callous, and warning others to consider this before investing their money there. On a positive note, the credit union has shown a compassionate side, especially in times of hardship. Customers have praised the staff for going above and beyond, such as helping during personal crises, including injuries and financial struggles. Overall, Frontier Community Credit Union is valued for its friendly service and helpful staff, despite some concerns about professionalism in certain situations.

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1. Leavenworth, Kansas