Frontier Community Credit Union is a longstanding financial institution known for its friendly staff and dedicated service. Many customers appreciate the helpful and kind approach of its employees, with special thanks often given to staff members who handle complex situations with calmness and professionalism. The credit union has a knowledgeable and experienced financial advisor on staff, which adds to its reputation as one of the best community credit unions in the area. However, some customers have experienced challenges, especially when trying to get approved for loans or dealing with legal and estate issues. One reviewer shared difficulties in obtaining an auto loan, though during the process, the credit union discovered and alerted the customer to an incorrect repossession on their credit report. Another customer expressed frustration over unprofessional treatment, particularly regarding issues with estate access and legal matters, describing the staff’s behavior as petty and callous, and warning others to consider this before investing their money there. On a positive note, the credit union has shown a compassionate side, especially in times of hardship. Customers have praised the staff for going above and beyond, such as helping during personal crises, including injuries and financial struggles. Overall, Frontier Community Credit Union is valued for its friendly service and helpful staff, despite some concerns about professionalism in certain situations.
Very spacious and theont desk person was very courteous and helpful
November 2025
This is our second vehicle we purchased from Martens Chevy Buick GMC in Leavenworth. We have had great success in financing through Frontier. They beat a bank or buy here pay here dealerships any day of the week. Can't ask for better service. Thanks again for all you have done for us..
George C Cox Jr.
August 2025
It's been great there. Everyone I've talked to has helped in everyday. I have recommended friends to go there interchangeable last few years.
