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September 2023 by Joshua Major
Your service staff were rude and dismissive. They basically shouted me out the door and never addressed my concerns. They complained they were booked for two weeks and stated that my vehicle would be worked on when they were able, which would be two week’s minimum. It is worth pointing out that my truck is a GM warrantees vehicle. I have purchased a vehicle from you before, but I will actively campaign with everyone I know on post to stay away from your business on the future. You guys are trash.
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August 2023 by Joseph McDaniel
We recently purchased a new GMC truck from Henry Martens—our sixth vehicle purchased from this dealer. As usual, a fantastic experience. Worked directly with Mike Wilson, always a pleasure to work with him on a new vehicle. He’s professional and more importantly, honest and friendly. Not only is Mike great to work with, but all the folks in the service department are outstanding, Mark, Donna and Bill are always friendly, take the time to explain the details and answer any questions my wife or I might have. We prefer having our vehicles serviced at Henry Martens because of them. We could go to any GM dealer in a 250 mile radius, our choice is to deal with the folks at Henry Martens—we have never had anything other than a positive experience.
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August 2023 by David
The BEST auto buying experience my wife and I have EVER had!I'm 70 years old and have bought and sold a lot of cars in my life. So, when I say that working with Tyler Hill at Henry Martens was our best buying experience EVER it is said sincerely and based on years of experience. When I read Tyler's bio and he stated he wanted to make the buying experience fun, easy and "meet our needs" I thought what can this young man know about our needs! We were simply toying with the idea of trading in an older F150 and "maybe" upgrading to something better, not even sure that we wanted to buy given the uncertainty of the economy right now. Anyway, we arranged to meet and explained what we were considering. Tyler was easy to talk with, patiently listened and allowed us to examine and drive a number of vehicles, both used & new, without any pressure to buy. In fact, the best thing we learned from working with Tyler was that the vehicles we "thought" we wanted were NOT a good fit or investment at all! We returned the next day and Tyler showed us a new GMC Terrain that met our needs and it could be purchased for less than some of the used vehicles we were considering! PLUS, he was able to provide a fair trade-in value for our F150 "AND" arrange financing too! The best part was at no time were we "tag teamed" with other sales staff and pressured. Tyler was well informed, answered all of our questions, offered alternatives and facilitated every aspect of the sale from start to completion. Simply stated, he exceeded our expectations. In fact, it was fun & easy! Finally, it was important to us to keep our business locally and we are now looking forward to utilizing their Service Department to help us maintain our new GMC. I'd highly recommend Henry Martens dealership and especially Tyler Hill!
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July 2023 by Norman Stubbendeck
I have always had good luck with this dealership, both service and sales. I would recommend them to anyone that asked, and I have numerous times. The service was quick and reasonably priced.
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July 2023 by Kimberly Gray
The service dept is great. They treat me like a friend not a customer. They don't charge me above cost because I am a woman. I love going here for my cars maintenance.
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July 2023 by Tim Capell
I’ve been coming here for years. I’ve only owned GM vehicles my entire life and this place is so down to earth unlike superior chevy in shawnee. I bought my GMC back in 2017 new from cable dahlmer and not once did they ever give me reminders about service/oil change times etc. my next GM truck I buy next yr will be from here for sure. Even their sales people don’t seem slimy like some GM dealers in KC. Just normal and down to earth. Thats what people want in a car shopping experience. You guys get an A+ in my eyes
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June 2023 by Dalton Hatcher
I worked directly with Tyler. From the time I expressed my interest to the time I drove my truck off the lot I experienced the best customer service possible. Very friendly salesman, personable, and professional. Tyler knew the answers to all my questions (Truck related or payment/billing related). He was not pushy at any way. Tyler is 100% the reason I bought my new truck.
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June 2023 by Larry Dunn
Mark in service department provides excellent advice and trust - I had my 2015 serviced with Mark since I purchased - I found a car I wanted online at a different dealership and Al/Randy got the car for me at the price I agreed to purchase - no upcharges, no hard sale, no hassle. They got the car for me, I spent about 15 min total time in the dealership finalizing the paperwork then drove off with my new 2023 Equinox.
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May 2023 by Kyle Forbes
Put touch up paint on brand new truck and didn’t say a word until the paint came off on my wife’s hand. Absolutely disgusted. Not one person apologized or seemed to care. Salesman played d**** This is after I bought a lemon from the same salesman that we brought back approximately a dozen times that never got fixed correctly. I’ve been a loyal customer for over 15 years. I’ve bought 4 Chevrolet vehicles from Henry Martins to the sum of nearly $130k in the past 15 years. This is the way I was treated! So now I don’t have a truck that was assembled at the factory. I have a brand new truck that has been taken apart and repainted. I thought I was buying a brand new truck, but nope I bought a damaged brand new truck that they tried to hide. Unbelievable!
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April 2023 by Robert Nelsen
Henry Martens was up front and honest when I was shopping for a new car. There was no high pressure or gimmicks involved in the deal. They were willing to find the car I wanted at the price that suited me. Our salesman, Tyler Hill, was pleasant and helpful throughout the process. He took the time to explain the features on my new car, and made sure everything was in order. The rest of the staff was friendly, helpful as well. I would definitely recommend Henry Martens.
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April 2023 by Robert Ennest
I bought my new truck here after searching all over KC. I wish I would have started here. They have the best prices and the lowest dealer fees. Tyler is the absolute best. I highly recommend anyone looking for a vehicle call him. He went way above and beyond to help me out even after the sale he has always been available to answer questions and help me. Tyler, Dave, and Ed have been amazing and I will never buy a vehicle anywhere else. They did not have the truck I was looking for on the lot and Tyler found it in about 2 seconds and could get it same or next day. Luckily they got a shipment with my truck that day and I was able to buy it.
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April 2023 by Betty Rains
Ed our salesman at Henry martens was awesome. He wasn’t pushy very polite answered all our questions we had. We had been looking for a truck for a while. Drove thru several times in the past and Ed always came out to see if he could help us but at that time I wasn’t sure. When we went back i started looking harder at this new gmc sierra. I love this truck and Ed made it happen. Everyone there was friendly.
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April 2023 by Jim Dyson
Service staff was friendly. I think it's sad that the company that my ECU for my truck was sent to said it could not be fixed yet I was able to find a company in Atchison that can have it fixed. I get this is not your fault and follow GM's requirements.
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April 2023 by Virginia W.
Their service department is awesome. They are quick and easy. We will continue to go back!! #Expert#Very Professional#Good Selection
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March 2023 by Josh Watson
Ed and David were great to deal with, very helpful. Much better and faster communication than a large city dealer.Henry Martens definitely has my GM business, going forward.
