December 2024 by Todd S
For 3 years I’ve been ecstatic with my water softener system from Kinetico, however, nothing has gone wrong up until now. Almost 2 weeks ago my system was “stuck” on its “flushing” system and would not shut off, water running forever, so I called the only authorized dealer in my area who installed my system 3 years ago. I told him what was happening and he asked if there was a pre filter installed, I told him there was not and asked why didn’t he install one when he sold me the system. He told me it would be $95 just to get him out to the house and $250 to install the filter. What was I supposed to do? I’m stuck with this guy, so I did everything he told me to do and left a detailed text. It’s been almost 2 weeks and no response to the 4 texts I’ve left him and no call back from the message I’ve left him. This is a great system until something goes wrong and you have to go through their dealer. So now I’m stuck with an expensive system that’s on “bypass” and dealing with horrible water because their authorized dealer will not respond!!! TOO MUCH MONEY SPENT FOR A USELESS SYSTEM JUST SITTING DOWN IN MY STORAGE ROOM!!! BEWARE OF YOUR DEALER!!! HE MAY NEVER RESPOND WHEN YOU NEED HIM THE MOST!!!!
