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November 2023 by Vic Harshbarger
Lukas was great to work with, friendly and very helpful. He showed us multiple vehicles and never felt rushed. Would definitely recommend to anyone looking to purchase a vehicle.
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November 2023 by Tiffany Simmons
Staff was friendly, but the quality of service was not great. My mom bought a car from them and discovered 2 days later that the blower motor is not working for the heater. When she could finally get an appointment set up, she was waiting another 2 days with the temperatures dropping below freezing. She has a copy of the carfax report that says the blower motor was replaced twice in the last year, but the sales person did not share that information when she was asking questions. I'm very disappointed in the way she has been treated and would not recommend this dealership to anyone as of right now.
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October 2023 by MR P
I have purchased several cars over the years here and have always been satisfied with the service and integrity found at Luxury & Imports.
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October 2023 by Joey Wheelhouse
I worked with Lukas to get my family into a safer and newer car and the experience was fantastic. Lukas was knowledgeable and helped us narrow down which vehicles would be a best fit for us, he guided us through the purchasing process and made the entire experience pleasant and casual, no stereotypical “car dealer” vibes! We will come back again next time we’re in the market!
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October 2023 by Nicki Batcheller
Had a great experience purchasing a vehicle. Kellen was extremely knowledgeable, a great communicator, and made the process so easy. Also, cannot say enough great things about the finance, service and administrative departments. Everybody went above and beyond. We will definitely be coming back when it’s time for another car.!!
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October 2023 by riley crawford
The best dealership ever!! Everyone was incredibly friendly and helpful! This was my first time buying a vehicle and I went in there completely clueless, but Rick guided me through the process and made it such a fun, unforgettable experience. Huge shoutout to Tony and Molly as well, they were amazing. Highly highly recommend!
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October 2023 by Margaret McNamee
Mr. Galley was very understanding when we had to reschedule the work due to medical appointments. They did a great job repairing the bodywork on our 21 Subaru. The paint matches very well and the car looks like new again. The work was reasonably priced. I’m glad we took the car to Luxury and Imports.
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September 2023 by Lindsey Poertner
I has an excellent experience at Luxury & Imports. Emily & Lucas were both so helpful in helping me find my vehicle of choice with not adding any pressure! They were both very professional, respectful, and were able to answer all my questions throughout the entire process. I would definitely go back to them in the future!
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September 2023 by Angeliina L.
It's been a couple of months now, and I can firmly say I'm very glad we did business with Luxury & Imports-Leavenworth. We had a 2019 Honda Insight, a great car that got phenomenal gas mileage, but just wasn't big enough for the things we were needing to do now. We had offers on the car from other dealerships, and took them to Luxury & Imports. They matched the offer we had received from other dealerships and were able to move us into a larger and newer Ford Escape which fit exactly what we wanted in a small SUV. This was a perfect solution for us. They also helped us upgrade that vehicle by changing out the seats to leather.It's been since July since we purchased, and we've been incredibly happy with the performance of the Escape. We are finding that we wished the car came with a manual, as new features seem to pop up we're still trying to figure out, but at worst we can just download the manual someday when we actually have time. The post-service has been fantastic as we received follow up calls to make sure everything was OK and to check on if there was anything we needed. I appreciated the level of attention they put into the sale, and felt good going to a local vendor instead of leaving Leavenworth to find the vehicle I wanted.
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September 2023 by Dayne Jobson
The only reason I didn’t leave a lower review is because Rick and Tony were pretty cool guys to work with.I purchased a 21 Toyota Camry through these guys. During initial inspection of the car I noticed the tires’ tread was really low on all 4 tires, barely enough to make it through a heavy rain. When asking if they can adjust the price with the needing of new tires, they suggested they would help me get new tires at “dealer rate” which still ended up totaling an extra $1,100 dollars on top of the price of the car because it would be a safety hazard to drive as is this coming Winter.They had the car listed being in “Very Good/Excellent” condition when it’s in Good at BEST. There’s plenty of nicks and scratches in the paint and 2 decently sized chips in the paint where the body shows when it’s only been on the road for 2 years. This isn’t to say that any of these issues are at any fault of the dealership themselves but I think they dodged a bullet with my want/need of the car superseding trying to waste time negotiating the price to be more fair for its actual condition instead of it’s “Very Good” listed condition. It does surprise me that at the very least, with them having a body shop that there’s so many scratches that could’ve easily been buffed that just weren’t.You can tell the previous owner owned a dog and let the dog run as free as it wanted to which is the cause for some of these scratches on the body and the dog hair that was still in random spots on the inside as well as some nicks to the leather from the dog.Last complaint would be the windshield wipers being totally worn out. There’s another $60 added to the bill.Overall, I still like the car. I enjoyed the buying experience presented by both Rick and Tony. Unfortunately, the buying experience doesn’t make up for the money I probably wasted by overlooking these flaws and being in a position to need a car soon as possible.If you buy from these guys, make sure you have the time to check every single detail of the car because none of these issues I listed above were mentioned to me at any point during the buying process. Nor did they seem very willing to compensate the price when I did mention an issue (the tires). Otherwise they might try to charge you unfairly for the condition of the car like they did me.I’d recommend these guys all day if the condition of the cars were fairly listed and the prices matched. But with my pricing being higher than actual quality/condition of the car I can’t say I’d recommend anyone going through the same process I am. Hope this helps!
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September 2023 by Rick Speciale
Always great service from Ted and Luxury & Imports as this was our third car purchased from them. Our sales rep Emily took what we were interested in and turned it into a handful of good well matched suggestions they had at all their locations. A couple of days later we had test driven some of her suggestions and purchased our new vehicle. Very smooth and painless process.
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September 2023 by Victoria Ortiz Romo
From the moment I entered the store, Emily greeted me warmly and displayed genuine interest in understanding my needs. She expertly guided me through the available product options, patiently answering every question and addressing any concerns I had. Her extensive knowledge about the products and their features was impressive, and her recommendations were extremely valuable in helping me make an informed decision. Not only did Emily demonstrate exemplary professionalism, but she also displayed exceptional interpersonal skills. She is a true asset to your team and embodies the qualities of a top-tier salesperson. Her positive attitude, patience, and dedication exemplify the highest standard of customer service. It is with pleasure that I give Emily an emphatic five-star review. Her efforts have made my shopping experience truly remarkable, and I would highly recommend her expertise to anyone in need of assistance. Her dedication to customer satisfaction is commendable, and her exceptional sales skills are a testament to her commitment to excellence.
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September 2023 by Alien F
Buying was super easy, didn't feel any pressure to make a decision and the financing was quick. My salesperson, Kellen was top notch, going above what I expected. The overall buying experience was great and they took care of me and any question I asked. Would definitely go back and purchase another car there.
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August 2023 by Arayah Washington
I just bought a car with Emily and the experience was great. I told her my price range and what type of car I was looking for and she helped me find the perfect car! Although I am a first time buyer, the time it took go through everything, was very quick. Emily made sure I was satisfied with everything about the car before committing to buying it. I recommend everyone to go to Emily Chester when buying a car!
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August 2023 by Melissa Childs
Great customer service! Listened to what we wanted, bright the car from another location (same day) Knowledgeable and made us feel valued. Totally recommend and will spread the word of a great place to purchase a vehicle!! 5 star!!!!