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December 2023 by Peter Ogan
Veterans discount providedThe best part of unboxing these shoes was the delightful smell of new leather. The process of taking them out of the box and bag itself made me feel excited to wear them.I would not recommend immediately throwing them on and doing a full day's work. Wear them them a couple hours here and there in the house to break them in. After the first full day at work I thought twice about putting them back on the next day, but by the third day they were feeling good.Tyler was very helpful. He had me size in a similar shoe (different color) and mailed the color I wanted. I ordered on Saturday and it arrived on Tuesday.
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March 2023 by Ashley Marcus
This was my first time getting Allen Edmonds shoes, and between the shoes and the service I received I will be a customer for life. I first ordered my shoes online during the yearly sale and the fit was poor. Rather than shipping shoes back and forth to find the right size, I drove 3 hrs to Kansas City, and I am very glad I did. Travis was very professional and knowledgeable about the shoes. He went above and beyond, measuring me and trying every single size/width combination that may work for me (I have a weird foot with wide toes and a narrow heel). He made sure to price match my shoes to the sale price I received even to the point of making sure the tax difference didn't cost me any more. Customer service was better than I have ever received before. The shoes looked amazing, and now that they are broken in fit my feet nearly perfectly.
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December 2022 by John Hutzenbuhler
Excellent Store service by Travis. I bought a few things on line and needed help with the products. On 11/29/22 around 5:30 p.m. I went to the store in Leawood. Travis was very professional, and helpful. He showed me good options. I ended up buying one more product and left with exactly what I needed. High quality products. Love fact I have both a great store and ability to buy on line. Very satisfied.
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September 2022 by Eddie Gomez
Wow. This is my first time ever buying Allen Edmonds shoes and I am blown away by the level of customer service. It's all thanks to Travis who works at the Leawood store. Not only is he very knowledgeable with the product he's selling, but he will go above and beyond to make sure you are absolutely happy with the pair of shoes you're getting. I'm definitely going to be a repeat customer. Thank you Travis!!!
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July 2022 by Andrew
Fantastic assistance from the staff here. Had to make several exchanges for a few different reasons, not one single issue.
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April 2022 by Ryan Edwards
Great experience, very helpful staff who worked with me to find the right fit and shoe for what I wanted. They shipped fast and when the first pairs didn't fit just right they resized me and got me shoes that fit perfectly in a week.
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November 2021 by L B
I purchased my first pair of Allen Edmonds shoes last year from the Leawood retail store and the experience was excellent and my shoes fit wonderfully. I purchased my second pair of shoes last week from a young man named Tyler and the experience could not have been any worse. It was a bad purchasing experience and my shoes do not fit.I intentionally arrived during the early afternoon during a weekday to avoid traffic. Tyler could not be bothered to measure my feet despite my request for him to do so. He handed me one shoe and I had to ask him for a shoe horn. I then had to ask him for the other shoe after I laced up the first one that he gave me. I truly believe he intended for me to try on one shoe.Tyler could not be bothered to give me his full attention as he continued to scan the room as if waiting for the next sale. After trying on a second pair that seemed to fit, I was so irritated with the poor level of service that I convinced myself that the shoes fit so I could get the heck out of there. I have wanted these shoes for over a year. I put them on again for the first time after my purchase and now realize that they are too tight.I am a loyal to brick and mortar customer but if this low level customer service continues at what is supposed to be a higher-end store, I will shop online. I expect customer service like this from Macy’s. I hope this experience was a one-off because I love the Allen Edmonds brand.
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October 2021 by D.E. McCormick
Tyler helped me find some perfect loafers and I couldn't be happier. Catching the right sale on the right product can net tons of savings too, watch for that. Overall, I highly recommend this shop and will do business here again.
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January 2021 by Eddy
Good service quality shoes.
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January 2021 by Cole Myers
They have never let me down. Very helpful salespeople at this location, and I'm glad we have an Allen Edmonds in Kansas City.
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October 2020 by Derek Miller
Nathan Thompson was a great help, very genuine and went above and beyond to assist me. Thanks!
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September 2020 by Russell Mitchell
Travis was FANTASTIC! He helped me find two pairs of work shoes within my budget, that were my correct shoes size, and helped me try on quite a few different styles with different soles. I will definitely be back if I need another pair. Thank you so much Travis!
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July 2020 by G S
Long branch wingtip boots1. Exceptional leather, supple, soft and allows the boots to fit like a glove; better than Dr. Marten boots.2. Color (brown) is closer to a dark burgundy, perfect for winter boots, leather is likewise for warmth.3. The broguing reflects Allen Edmonds' attention to detail with hallmark results.4. Treated the leather with Saphir (carnuba/beeswax and neetsfoot oil) to condition and waterproof the leather.5. Thank you for the cloth travel bag and two pair of boot laces (red and matching brown) properly sized.6. The XL rubber sole is forgiving, flexible and mitigates boot break-in period. The lighter weight combined with tread provide a comfortable step; excellent thermal insulation properties. Recraftable.7. The tongue design does not interfere with boot comfort as previous reviews note.8. This is my fourth Allen Edmonds purchase and I am very pleased with their outstanding quality leather and sartorial results.9. Shipping: arrived a day early. Email purchase/shipping confirmation receipt with tracking number provided excellent visibilty and delivery.Keep up the superior teamwork, craftsmanship and service.Yes, highly recommend this product. Great preparation for winter.
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January 2020 by Chris R
Nate provided excellent customer service! For decades, I was certain that I was a 10 EEEE shoe size (which are very difficult to find). In the store, Nate measured and determined that (due to unusually short toes and high arches), my actual size was 10.5 E. I couldn’t believe it, but that size fits perfectly. There are so many more styles available in that size. The shoes are well-made and well-worth the price. Thanks again Nate!
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October 2019 by Jake Hensiek
Nate Miles went above and beyond to provide me with a great shoe buying experience. I went in not knowing exactly which style of allen edmonds I was wanting but Nate was patient, provided great knowledge of the different options available and gave timely feedback throughout the process. This type of customer service doesn't come around everyday. Nate provided enough of an experience that when I need a new pair in the future I will be coming right back. Thanks again, Nate!
