First Business Bank is highly praised for its strong focus on customer relationships and exceptional customer service. Customers appreciate the personal interest the staff takes in their banking needs, creating a friendly and welcoming environment reminiscent of old-time community banks. Employees like Linda, Toral, and Craig are frequently mentioned for going above and beyond to assist clients, whether through helping achieve goals, making processes easier, or providing reassurance during important financial steps. Many customers have switched from larger banks to First Business Bank because of its personalized service and commitment to clients. The bank's team is recognized for their dedication, friendliness, and willingness to make banking a positive experience. Overall, First Business Bank is seen as a bank that values its customers and provides a human touch that sets it apart.
After being a loyal customer to US Bank for over 40 years I switched to First Business Bank after US Bank took care of their big business client for the PPP, and left my small business to look for another resource. First Business Bank is all about customer relationships and great customer service. Thank you for your amazing... read full comment
December 2022
I mean where is the 10 STAR rating here. Linda Sutherland provided TOP tier customer service. She went above and beyond to help me achieve my goal. When something went LEFT she made it RIGHT! I am a very proud NBKC member. Way to go Linda ! Thank you again.
March 2022
I worked with Craig, and he was absolutely amazing. He went above and beyond to make sure everything was taken care of and to ease my nervousness about everything that comes with getting a loan. I recommend them highly!! Thanks Craig and First Business Bank for everything and helping my business dreams come to life!
