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March 2024 by Que R-H
The young lady who performed my massage was phenomenal! But my experience was terrible, her room was freezing cold. My finger tips and toes were cold. I have no issue against the young lady for all I know she could have been cold herself. When I asked the front desk after my session they said she did have an electrical issue earlier in the day.A) if so the services should have been done in a different room.B) never offered $1 off or $10 off, nothingC could have been offered a blanket when you see my shivering in the front desk.D) didn’t attempt to turn the situation aroundI definitely wouldn’t return not recommend them after this being my first experience thereIf I could I would score 1/10, again they lady who performed my massage was great!
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March 2024 by H
Nice place. I’ve tried a lot of different massage people here and Rico is the best!
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January 2024 by Tara Shipley
Had a great facial here with a friend; the environment is soothing and smells so good and our faces were glowing after! I love how toasty the beds and hot towels were especially in this cold snap. Great intro rate for new customers too. Can’t wait to try other services.
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January 2024 by Brett Schlesselman
My massage was so amazing. My very professional therapist Natalie was so in tune with me and made me feel completely comfortable. I have told all my friends to go as well.
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January 2024 by Keri Tarchala
Great services and wonderful people
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December 2023 by steph pierce
I always love coming here! I leave feeling like a new woman
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December 2023 by Alyssa Shaw
Rico does a fantastic job!
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November 2023 by Amanda Horne
We came for a couples massage. The massages were great! However, how many forms do you people need? I’ve also never had a place tell me there’s an emergency button under the table. Makes me wonder what prompted that. And of course the hard sell at the end. Accept the first “no” and move on.
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October 2023 by Duckdino Productions
WORST EXPERIENCE EVER! If I could give it zero stars I would. I have been a member for a while and before that I would get massages there often. My appointment was at 2:00. I walked in at 1:47. My massage started at 2:10 and she was done at 2:50. This is stealing money from customers because members are automatically charged monthly. The music wasn’t working and she didn’t turn down the lights until I had flipped over. I had asked for an upper body massage only which I always do. She put so much oil on my back and just kept adding more. She put so much on that she had to take a hot towel to wipe it off. As soon as she started, she rubbed my back as fast as she could in a circle motion. It was like, “wax on wax off.” She never worked on any knots in my back. Never applied any pressure even after I asked her to. She literally moved as fast as she could in circles. She did work my neck but she never massaged my arms, face or scalp. Again, I asked for upper body only. When I was done I went up to cancel my membership. The lady never asked me why or offered for me to put it on hold. She filled out the form and asked me to sign without explaining anything to me. I had to ask her questions. I asked her to make me a copy, which she did and it was done. She could have cared less that I canceled my membership no questions asked. I am more than happy to take my business elsewhere.
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October 2023 by Hannah Teicher
Had an amazing experience here. My massage therapist (Jodie? Josie? I’m bad with names) was AWESOME and so knowledgeable and friendly. She did a fantastic job—I cannot say enough good things about her! Will definitely be returning in the future.
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September 2023 by Lisa Paulson
I had a wonderful Himalayan Salt Stone Massage when I visited this Hand and Stone location for the first time while in town last month. I love how I can use my membership benefits at any Hand and Stone location throughout the US and Canada. My massage therapist was excellent. She got in and worked my sore spots. I left feeling relaxed and completely refreshed. The spa sales associates were super friendly and made me feel so welcomed. Another great experience at Hand and Stone. Thank you!
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September 2023 by Reyven Joghee
I couldn’t have found a more welcoming place to have my massages. It is clean, quiet, and an immediate stress reliever upon walking in. Everyone is professional from beginning to end. I am extremely appreciative of Rico! He addresses my problem areas and gives one of the BEST massages in the city. HANDS DOWN!Thank you Hand & Stone for providing such great experiences every time.
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August 2023 by Alyssa Neselroad
My favorite massage spot in leawood!!! Natalie has been my go to therapist for over 3 years!! The girls at the front desk are always very professional and willing to answer any questions! Love my experience when i come here everytime!
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August 2023 by Jacey Allen
Taylor is not just an aesthetician, she’s an absolute artist! I felt like i was on cloud 9. She not only puts thought into her work, but also the best energy. She makes you feel comfortable and relaxed while your face and body feel euphoric. 10/10 would recommend immediately
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July 2023 by Lucas Neff
Overall the experience was nice, but there was still significant concerns which ultimately will not yield in my return business. Staff was friendly and inviting. The atmosphere was relaxing. There was a disconnect between the front desk and the massage therapist because I indicated on my form what body parts I did not want touched and what areas I wanted focus on. Not only did the massage therapist ask what I wanted worked on, but they massaged an area I specifically requested not to be massaged. During the massage, I requested a certain area be massaged and the massage therapist still did a full body massage. The massage therapist did have good technique and provided an overall good quality massage, just not in the areas I requested.
