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January 2023 by Safaa A.
I love the clothes they have, very cute and memorable, great for special occasion and they make great gifts if you have a special someone to gift. However, staff are not very friendly, did not offer me any help during my visit. There were two saleswomen talking with each other and both barely smiled to me when I made my purchase. Honestly, it made me uncomfortable and unwelcome in the store. Greeting customers with a smile is the least they can do.
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May 2022 by Samrina H.
It is such a shame that a great brand like Janie and Jack would want to associate itself with the rudest possible staff! I wish yelp had zero stars. The blonde lady behind the desk was an absolute snob. She was on her phone all the time, with an attitude that made me feel she was looking down on me. No smile, no congeniality, behaved as if she was doing me a favor. One word curt answers n then defeaning silence. The other older lady wasn't rude but wasn't friendly either. They both kept giving each other looks, while I spoke anything. I felt really terrible by the time I left and I was very close to confronting and asking them "what's wrong". I had a short stay and I did buy stuff as I love this brand and had to get a present for a kid's birthday. If not for that, i would have just left. In my experience I have NEVER dealt with such indifferent and rude staff in my life! Never coming back unless the staff is replaced!
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April 2022 by Bethany E.
I had read that the employees were rude but then I went into the store and it has been confirmed. Yuck. Won't be going into that one again.
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November 2021 by Wuji Fei
Very nice store. Didn't know they are a chain but the selection is very nice. The price is probably on the higher end for children's clothing but they look significantly better than anything that a large department store could offer. We bought a small coat as a baby gift in the end. Highly recommend.
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September 2021 by Barbara B.
Drove 2 /2 hours to this store.,only to have my phone die while FaceTiming my daughter to make purchases for her six children. Saleswoman most helpful but her "boss" said I couldn't charge my phone. Really?
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August 2020 by Anna S.
I actually think the clothing is quite cute. BUT, i will echo what many reviews have said - the service is horrible. I have been in there twice recently (Town Center) and Lydia was the person behind the counter and she is downright RUDE and unprofessional. It makes the entire experience feel horrible and you feel like she is looking down on you and clearly thinks she is better than you. I don't think I can shop there again - at least not at the KC location. I sincerely hope that the higher ups do a performance review of their employees. Feel free to contact me because I have seen her on multiple occasions and would not want LYDIA representing my brand. My advice for others is to AVOID LYDIA if you want to shop there.
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May 2019 by Victorious V
Please do not let the store manager lydia do your transaction because she messed up my return and pawned me off on customer service ..never did she once apologize for her mistake..i have been shopping here awhile now and none of the girls have ever messed up my return but her..i asked her was she new she said new to the store not the company..well sorry if i couldnt tell considering she did not know how to process a return correctly..again never apologized once
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April 2019 by Gonzalez Xochi
I love it ..
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April 2019 by Gonzalez Leo Xochi
I love it .. they have beautiful clothes for boys it's hard to find clothes for boys this place has good clothes for boys
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March 2019 by Jeff Springer
expensive
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August 2018 by Holly Davis
Love the little boys cloths and the fact that all the pants have adjustable waists. I also really like that they have mostly cotton and comfy cloths that still look dressy. I am a Jehovah's Witness and dress up my two boys at least 3 times a week and they never complain cause Janie and Jack clothing fits so well and is soft.
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March 2018 by Ionela Bulgari
USUALLY I DON'T LEAVE A REVIEW BUT TODAY I WANT TO SAY A BIG THANKS TO KRISTY MANAGER FROM JANIE AND JACK , SHE HELP ME WITH MY ITEM SHE SEND THE ITEM VERY QUICK ,IN ONE DAY I RECEIVE MY ORDER. SHE WAS VERY NICE WITH ME , AND I RECEIVE THE DRESS IN A NACE PACK .
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November 2017 by Meredith R.
I don't usually review clothing stores, but I had a very nice staff experience during a recent visit here. First of all, the clothes are super freaking cute though they're also super freaking expensive! I knew this beforehand and this was my first visit to the shop with an intention to actually buy something that I'd seen online (I wanted to double-check on how it looked in person before spending that kind of $). The lady working in the shop was very nice and helpful when I went in. She was able to help me match up outfits and worked within my budget. I appreciated her help and also the times she let me just shop solo without hovering. I was able to buy adorable outfits for the holidays for the kids. While I won't come often due to price, it was worth a visit and I'm very happy with my experience.
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November 2017 by Ashleigh Hill
Went in the other day, and knew exactly what Iï¸ wanted. They didn't have the size my child needed which is fine, I've worked in retail. I told the sales lady what occasion the outfit was for (holiday photos) told her colors I wanted, but she kept pulling stuff of other colors. Also way too pushy. Finally, another person walked in and she moved on to them. Iï¸ ended up leaving and probably won't go back to the store. I'll order online.
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October 2016 by Rachel B.
The blonde lady that works here was a complete SNOT and needs to take a class on customer service. She treated my kids and I like a piece of DIRT. I'm a stay at home mom that dressed in active wear today and because I wasn't dress to the nines, she gave me dirty looks and treated us ALL like dirt. She was so rude to me and kept making snide remarks the entire time about how we were all dressed. I will NOT be back. I love their clothes and have three kids that I was trying to buy for, and because I was completely disrespected, I walked right out the door!!!!!