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April 2024 by Heidi Greener
My experience today going to lululemon was a disappointment. Been excited to go pick out new leggings as I’m four months postpartum. The ladies in the dressing room were so helpful but when it came to checking out , the lady would not accept my healthcare badge . I tried telling her the app wasn’t working but she asked I called to customer service number. I did and they confirmed the app was not working. So I left empty handed instead of them working with me. Huge bummer on my end seeing how difficult it is to get out. Thanks lulu and hope this doesn’t continue
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April 2024 by Bristol Clark
I just walked out of this store and had to write a review immediately. They have the best customer service of any retail store I have been in, in a long time. Exceptional. Very impressed. They all deserved recognition.
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February 2024 by Merle Schick
Helpful staff
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February 2024 by GwynnAnn Johnson
Employee’s are super hard to communicate with. They are extremely snappy, and have an attitude. They are quick to assume and don’t let costumers speak. This isn’t the first time I’ve had a free terrible experience, and I’m done with there attitudes. Something needs to change.
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January 2024 by Reese Nagel
I love shopping at lulu, but since a new pop up opened up closer to me I rarely make the trip to Overland Park to this lulu. Today I was shopping with my family and had a nasty experience with a sales associate. She was an older blonde woman working in the fitting room. Normally, workers there are nothing but kind. However, this woman nearly left me in tears in the dressing room. Sadly, one worker can ruin the fun environment and out look that I once had. Needless to say, I will be sticking to the lees summit location.
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January 2024 by Mile Hi
Oh My! That Dedicated gift card kiosk was EVERYTHING!!! ??Holiday season in full affect! ???
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January 2024 by A M
Complete negative customer experience. NEVER WILL I SPEND MY MONEY there again.
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January 2024 by Anya Ivantseva
Costumer service today sucked. After spending $200 I asked if I could use the restroom and a girl loudly announced that they do not have a public bathrooms. I have respectfully used their bathrooms in the past.
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January 2024 by Adam Lightner
Bad experience. Was told I could do a quality promise by 1 person in the store. I waited in line for 40 minutes to be told by another person that I can’t do a quality promise. Unbelievable customer service. Don’t promise quality and then refuse to help when the quality isn’t right. I will be buying dupes from now on.
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December 2023 by Kaitie Eisenbath
They don’t care at all about military here. Presented ID and they refuse to do discount. Don’t go here.
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December 2023 by Wes Oswald
Nice store and love their clothes; however, I am not the biggest fan of staff. They can be a bit judgy and sometimes I have better look finding clothes in my size by myself than asking an employee.
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December 2023 by Chandler Dae
Older blonde fitting room lady was extremely rude and made me feel uncomfortable she just barged in my fitting room without asking number 1. And 2. not only that but she was so direct she was being degrading and rude to a younger male next to me telling him how he should have ordered online. And then another female came in and she did the same thing told someone they didn’t look good in a size. You could tell she was taken back. Your better off going to the plaza location!!!!!!
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December 2023 by J S
extremely condescending older white female employee was verbally degrading male patrons in the fitting room, basically telling him he didn’t know the difference between lines and unlined shorts and saying HIS choice of pants wasn’t as good, as far as i know it’s 2023, people can wear what they feel is good and shouldn’t be attacked for their choices or not persay knowing the minor differences in outfits. this white woman really shows why you should VET WHO YOU EMPLOYING. never going to shop here if people like her work there.
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September 2023 by Nate Behrens
Had an issue with a pair of shorts that were recently purchased from this store. Took them into another store that was awful to work with. Absolutely awful. Called back to this store and they took care of it immediately over the phone. Colten the manager was amazing to work with. AA++ service.
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August 2023 by Deanna Kempner
britan was beyond amazing helping my mom pick out things . it made it a amazing experience ?
