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November 2025 by Sima A
I had a fantastic experience shopping here! In and out in under 30 minutes. Gretchen was outstanding and helped me find the perfect jeans, and even a belt and dress. I avoid shopping for jeans like the plague, but she made my entire shopping visit so seamless! I already can’t wait until the next time I return!
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July 2025 by Janice Motta
Lovely shop, with friendly and helpful staff.
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January 2025 by Sara Galapo
My madewell jeans have lasted me years! They even got me through a blizzard one winter. High quality! 10/10
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December 2024 by Dominic Gassman
As a man shopping for his SO, this place is great. The staff is really helpful, particularly Christina! They have a better selection than the Plaza Madewell for what it’s worth.
Their sales are also better than 99% of other retail stores this time of the year and the products are all quality. Great color schemes. Will come back!
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December 2024 by Jillian Colrain
They don’t stock clothing above a size 14.
It’s like being in Abercrombie 20 years ago, do better.
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November 2024 by Meghan Curtis
Wonderful gals ❤️
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December 2023 by M. Howard
Very pleased with the ladies on the floor. They brought me other sizes and knew their jeans really well. Found the perfect pair and love them!
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October 2023 by Nicole Jones
Lovely customer service!
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June 2023 by Ann Svensson
Love the products and the staff is attentive but do not pressure shoppers.
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June 2023 by Brittany K.
I frequent this store often and Paige is the friendliest sales associate I've encountered, not just at this store in particular but in all stores I shop. She is just so sweet, so eager to help and so patient. It is rare to find such genuine customer service like this these days and I hope she gets noticed for it!
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April 2023 by Jamie Kluesner
Madewell's sustainable and fair trade practices brought me into the store. The customer service ensures I'll return. Paige helped me pick out the perfect denim and Julie was a great help finding sizes while I tried on. I'm not comfortable trying on clothes but they made it easy and quick by helping me. Thank you ladies!
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April 2022 by Katie S.
I like Madewell. but was unimpressed with the customer service at this location. Wasn't greeted, had to ask to be helped/find a certain pair of jeans I was looking for, and had a weird encounter checking out. I asked a question and the associate simply said "No." like I was d*** for asking. Hope I get a different shift of workers if I return!
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March 2022 by Alisha Hammond
The staff on the floor was more interested in having personel conversations than helping costumers finding their correct size. One in particular was way to impressed with herself flipping her hair and adjusting her jacket to help my daughter get her clothing in a dressing room. On top of that, no one asked if she needed any other sizes. The best part of our experience was the two ladies running the register. They were warm and friendly.
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November 2021 by Emily Manahan
I came in a few months back looking for some cute outfits to wear on a vacation, and the help I received was AMAZING! Everyone was so kind and knowledgable and helped me pick out clothes that make me feel confident and stylish :) I have been in MANY times since then and am met with the same wonderful costumer service and adorable selection of clothes.
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May 2021 by Wuji Fei
Pretty good. Very standard Madewell store. Only downside is there is no chair for people to rest.
