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December 2023 by M. Howard
Very pleased with the ladies on the floor. They brought me other sizes and knew their jeans really well. Found the perfect pair and love them!
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June 2023 by Ann Svensson
Love the products and the staff is attentive but do not pressure shoppers.
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June 2023 by Brittany K.
I frequent this store often and Paige is the friendliest sales associate I've encountered, not just at this store in particular but in all stores I shop. She is just so sweet, so eager to help and so patient. It is rare to find such genuine customer service like this these days and I hope she gets noticed for it!
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April 2023 by Jamie Kluesner
Madewell's sustainable and fair trade practices brought me into the store. The customer service ensures I'll return. Paige helped me pick out the perfect denim and Julie was a great help finding sizes while I tried on. I'm not comfortable trying on clothes but they made it easy and quick by helping me. Thank you ladies!
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April 2022 by Katie S.
I like Madewell. but was unimpressed with the customer service at this location. Wasn't greeted, had to ask to be helped/find a certain pair of jeans I was looking for, and had a weird encounter checking out. I asked a question and the associate simply said "No." like I was d*** for asking. Hope I get a different shift of workers if I return!
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March 2022 by Alisha Hammond
The staff on the floor was more interested in having personel conversations than helping costumers finding their correct size. One in particular was way to impressed with herself flipping her hair and adjusting her jacket to help my daughter get her clothing in a dressing room. On top of that, no one asked if she needed any other sizes. The best part of our experience was the two ladies running the register. They were warm and friendly.
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November 2021 by Emily Manahan
I came in a few months back looking for some cute outfits to wear on a vacation, and the help I received was AMAZING! Everyone was so kind and knowledgable and helped me pick out clothes that make me feel confident and stylish :) I have been in MANY times since then and am met with the same wonderful costumer service and adorable selection of clothes.
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May 2021 by Wuji Fei
Pretty good. Very standard Madewell store. Only downside is there is no chair for people to rest.
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May 2021 by Angie W.
I shop madewell all the time and popped in the Leawood location to try on a pair of jeans. There was a sales person at the cash wrap and one with a customer so I went and grabbed a pair of jeans. I'd didn't see my size and saw they had more sizes behind. The sales associate with the customer immediately got upset with me as if I had done something horrible. I was trying to find my size and there wasn't any in the stack on the table. She wasn't very polite and her customer service skills are lacking. I will definitely stick to the plaza location.o
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May 2021 by Julia Nixon
Would like to get a shout out to the assistant store manager, Rebecca. I had a difficult return and she handled it with patience, poise, and such kindness. I was having a rough day at work and really appreciated your outstanding customer service, Madewell... 10/10 hire!
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April 2021 by Julia N.
Would like to get a shout out to the assistant store manager, Rebecca. I had a difficult return and she handled it with patience, poise, and such kindness. I was having a rough day at work and really appreciated your outstanding customer service, Madewell... 10/10 hire!
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June 2020 by Ell B.
I walked in the store and was immediately halted by a mask wearing woman who gave me a spiel about not having a mask and they have complimentary masks if I wanted one. I said "no thanks" and she proceeded to tell me that they STRONGLY encourage the use of masks and to please stay six feet away from the other customers. I felt watched and uncomfortable the entire two minutes I stayed in there, various masked employees walking by and giving me the eye. If you want to be sheep and wear a stupid mask that the WHO has repeatedly stated does no good against Covid-19 and that healthy people shouldn't be wearing them in the first place, that's YOUR business. But don't go pushing your fear and your silly judgement on me when I walk into your store and they are not required. After being treated so poorly, I doubt I will ever step foot in this store again.
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March 2020 by Deisi B
The employees are super rude, which is a shame because the clothes are really good quality. Honestly, just go to Nordstrom Rack and buy Madewell there or buy online.
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February 2020 by Lynn Kurr
Classic jeans, tops & sweaters with occasional splash of extra style thrown in. Overall, very pricey for basic looks which could be found elsewhere. But I still like it.
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January 2020 by Debra Yanz
Beautiful quality clothing.....
