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October 2023 by shirley Matos
Sadly, the person who scheduled the appointment was very interested in letting me know their fees were high and that she didn't listen to me. I browsed for the best salons in KC, and I was willing to pay for the service. She scheduled a consultation with an experienced hair dress as I requested, but I needed to have everything done that day, and I made that clear. Probably she thought it was going to be too expensive for me to pay. I reserved the entire day off work for nothing. The stylist didn't help me either. First said She may can do something since I was getting ready for my birthday in 2 days. Later, she just dropped me and said, Im sorry not meaning that at all. After that, I went to a less popular salon, and they treated me so well that it made my day.
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August 2023 by Emmy Wright
We’ve been a customer for over a year. I’ve NEVER written a bad google review for anything…ever, because truly life is too short. However, I’m writing one now- after VERY poor treatment. I DON’T want others to pay for BAD SERVICE. Unfortunately, we won’t be back to salon 119. My daughter’s last appointment was rushed because she had nails done, then hair after-for back -to -school time. Wasn’t the nail tech’s fault. She was amazing. The hair stylist, who is nice; missed the information-didn’t know she had an appointment after her nails ( poor scheduling/communication issues ). Salons do this all the time; it should be common to have back to back treatments, nails, hair, etc….you would think? Then the appt. was rushed through the entire process. My daughter is a teenager- I doubt they would have treated a grown lady that way. My daughter felt bad they were running behind by no fault of hers-that’s on the salon scheduling and communication. She left with a barely mid hair job in her opinion and SOAKING WET HAIR. They had NO TIME TO DRY IT. We had an event the next day, no fun ‘just had my hair done blow out feels’ for that. Called them a few days later after mulling it over-to let them know. They said ‘oh…that won’t happen again.’ No solutions. Didn’t seem to matter much. Yep…it won’t happen again because we won’t be back. DON’T take your TEENS there especially. By the time it was all said and done with nails, hair, product and generous tips as usual- We’ll pay $ 500 for a headache somewhere else. Thanks.Services: Haircut
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July 2023 by Heather Kirch
This is the second time that we went here!! My husband and I took our daughter for her first haircut and we were met by Brooke!! We absolutely love the work that she does!! Today I went and got my haircut as well and fell in love with it!! Highly recommend Brooke!!
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April 2023 by Maddy T
I came in with a bad haircut from a different salon and Tonjia worked her magic and fixed it on up! I left with a beautiful cut and style.
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February 2023 by Michelle Day (Mcat)
Very nice salon and friendly staff. Beth is awesome!! She's amazing with cut and color! She listens to what you want, makes great suggestions, takes her time, is very precise, and makes your hair look fantastic!
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February 2023 by kj oliver
wife's first time in a salon. she really liked it. she loves her hair style too
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December 2022 by Liz B.
Took my two kids (4 & 2) to get their hair cut. My son has thick hair for a 4 year old. I was specific with stylist I didn't want a "bowl cut" and that he had a cowlick so to leave that part longer. My son got a bad bowl cut. Stylist was nice enough but it's pretty difficult to correct a bowl cut.
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October 2022 by Joanna S.
Their marketing team is clearly excellent because they managed to give me the impression that this place is higher-end than it actually was. It was claustrophobic and didn't even have any kind of a lobby or even chairs to sit and wait. I had been impressed (at first) that they called me to inform me that my stylist had an appointment run over and was going to be about 15 minutes behind and pointedly tried to reschedule me for another day entirely. I asked if I could just come in 15 minutes later and even wait longer as needed because I had no time conflicts. I had no problem with just waiting around (shopping nearby). However, it eventually became clear that my stylist was the one who had a problem with the fact that I was willing to wait for her, because she wanted to leave ASAP. Unfortunately, I hadn't known that I had the last appointment of the day. I should mention that the (basic) cut I got seems totally fine, so it definitely could have been worse! And that is arguably the most important thing. However, I have literally never in my life had a stylist who so obviously wanted to leave. She didn't even try to talk at all - I know some people don't like that but usually a stylist makes an attempt. The striking thing is that the second she was done, she literally didn't even say bye, she just went to the back room to get her purse and left, walking right past me out the door. Also, I would understand better if it was past closing time - it was still like 20 minutes before close (and again, not my fault that it was that late in the first place). As someone who is willing to pay for a decent experience (and paid what I have for much nicer ones), I will not be back.
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September 2022 by Abbie Salvador
I absolutely love it here, very nice environment, and Tanya (apologies if I misspelled that) cut my hair perfectly!! I already made an appointment to go back Services: Haircut
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July 2022 by Umair Sahi
One of the worst experiences I've had at a "salon". Don't come here if you're a minority, they definitely make you feel like you're different and not wanted in their salon. I felt like I didn't belong, which I've never felt at any salon I've ever been to. I called to book an appointment and specifically requested for a stylist with experience to cut my hair. I ended up with a grade 1 - basic level stylist. While cutting my hair, I mentioned that my hair gets curly and unruly from the bottom so if they could make it a little tighter from the bottom and work your way up, that would be great. To which the stylist responded, "We don't do barber haircuts, we do basic cuts here" What??? Unprofessional all the way around.
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July 2022 by Valerie S.
I just got off the phone with the front desk lady and am very disappointed with how I was talked to. I'm visiting from out of town and needed to get my extensions removed and then re-applied (they're human hair tape-ins). When I asked if they offered this service, the woman said she would have to ask and placed me on a hold. She came back to advise that they did but I would have to come in for a consultation. I then said that I would make their lives easier because I've already done all of that and they just have to reuse what I already have. I was put on another hold just to have her come back and say "no one here is interested in doing that for you. We won't touch anyone else's work". Very short, no empathy or kindness, no understanding, nothing. Will never give them a chance again if they won't do the same for me. I thought that's what salons were for - catering to the customers and making sure everyone is happy! Talked to many other places that were so much more kind.
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July 2022 by Jen H.
I had no idea Salon 119 existed. I was confused when I followed the directions on my phone so to anyone interested that hasn't been yet, it is behind North. You sort of walk right into the salon almost like there is no waiting area. But there doesn't seem to be a need for one because everyone was being taken back right away. Big plus for me. Your appointment time is spot on. Bailey did my mani pedi, she was incredibly precise and truly cared. I had so many questions about my nail health and she answered them promptly. She helped me pick out colors as well. I left with a great mani pedi and a plan to get my nail health back. I also asked if they could get me in for an eyebrow wax at the same time. Elaina was able to see me. Again, someone so full of knowledge. She did a wonderful job with equal precise. This salon asks questions and listens to what you say. Truly a wonderful place.
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May 2022 by Gina B.
Bad customer service. I left feeling humiliated while knowing it was ridiculous to feel bad? I could never recommend a place where personal judging begins @ the reception desk and ends with the hair care professionals. I purposely used plural. It was a collective environment. I was denied service when told there was nothing they could do with my unhealthy, damaged and over processed hair? I chose the Salon for their expertise in color and cut? It was crazy.... I walked out (generous tip for the evaluation) w/ my 1/4 gray growth bewildered. I actually believed I had no choice but to wait it out. Also advised the new growth wasn't healthy and possibly would never be able to get my doo.? I have been totally gray since the age 28. I have/had natural curly hair and at my current age (56) my curls are frizzy and I am premature losing hair. I was advised to talk with a Dr, to eat better or maybe I need hormone's ? I inherited the hair on my head from mom, and grandma. I have never bleached or had treatments other than color. I wish I could attach photos bcuz it wasn't until I got home and looked in the mirror that I realized I had just gone through a completely crazy experience! I went back to researching Salons and 3 days later I had a great new cut and color. Mirror Image in LS Mo. When I walked into Mirror Image it was night vs day to the 119th Salon! DONT WASTE YOUR TIME AND GAS $. I don't know how it's called a salon.... Certainly not a full service salon? I did not see the full service salon as advertised. Who knows?
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May 2022 by Sharman W.
I followed my stylist Chas when he moved to this salon a few years ago. I have loved Chas for just about 20 years and would follow him anywhere! He's a great stylist and colorist, always listens to me, and never scolds when I "trim" between appointment, saying "It's your hair!" But more than that, he is also a kind and accommodating friend. Moving to Salon One 19 was a great decision for him and for me. Having my monthly haircut is like a mini vacation...lovely salon, warm and welcoming staff, wonderful energy...and great music, too! I highly recommend Chas and Salon One 19
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May 2022 by Kimberly S.
I have been a client at Salon 119 & Spa for more than 4 years -- and my stylist is one of the best I've ever had. He is a magician with short hair and color and super customer-service oriented (and just plain fun to be around). In fact, the entire salon experience is warm, inviting and professional. Definitely recommend this team of hair and color experts.
