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January 2024 by Donny Williams
Title: A Disheartening Experience with Tempur-Pedic: A Tale of Frustration and DisappointmentAs a long-time admirer of Tempur-Pedic's reputation for quality, it saddens me to share my recent disheartening experience. This journey, which began with excitement and trust in a respected brand, has ended in immense frustration and disappointment.It all started with a significant investment in a Tempur-Pedic mattress, a decision I made after thoughtful consideration and consultation with their sales team. The assurance of quality, comfort, and customer satisfaction led me to spend $5,000, believing it to be a wise investment in my family's well-being.However, the situation quickly soured. The issues began with discrepancies between what was promised by the sales team and the actual policies. Despite being assured of a 90-day trial period and comparable features with a more expensive model, I found myself entangled in a web of misrepresentations and dismissive customer service.The real blow came when I attempted to address these issues. I was met with accusations of dishonesty and a blatant disregard for my concerns. Even when I pointed out clear evidence of the trial period in both my order email and on their website, my arguments were dismissed. The customer support, which had initially begun a return process, later reneged, labeling it as a mistake.This experience has left me not just financially strained but emotionally distressed. The realization that a company I once held in high esteem could show such indifference to a customer's plight is disheartening. The lack of accountability and the unwillingness to resolve a situation where they clearly acknowledged errors is beyond disappointing.To others considering Tempur-Pedic, I urge caution. The quality of a product is not just in its material but also in the integrity and service of the brand behind it. Unfortunately, in my case, Tempur-Pedic has fallen woefully short of these standards. My family and I are now not just left with a financial burden, but also a feeling of betrayal by a brand we once trusted.#TempurPedicExperience #CustomerDisappointment #BrandTrustBroken
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January 2024 by Dan Grussing
Excellent buying experience. Our salesman Jason was very knowledgeable and helped us find exactly what we wanted. Vanessa was also very helpful and experienced. I highly recommend this store.
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December 2023 by Travis Augustine
Excellent service, very responsive and friendly. Jason helped us understand the different options available which was actually very useful compared to trying to understand the models online.
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October 2023 by Dwayne Lacey
Vanessa was a huge help to me unfortunately I didn’t end up buying a bed but the customer service was so good when I do want a bed I’m not going anywhere else!??
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August 2023 by Jason F
The store experience was awesome, and they had great customer service, but Tempur-Pedic and their warranty department will to your face, and they don't listen to a word you say. Never do business with Tempur-Pedic, I have never had such a terrible experience with customer as I am right now. If you have a problem with something, to get it replaced it will cost you an arm and a leg.
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June 2023 by Cole Adams
Jason, the store lead was a great help and showed great customer service and we are excited to get our new mattress. Thank you
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May 2023 by Tyler Miles
Vanessa was awesome. She was very kind and informative, and was willing to spend the time to help search mattress options.
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April 2023 by Cody Gubin
Vanessa Cole was awesome today!! She really helped me out in finding a pillow for my back pain. So patient and answered all my questions. Thank you Vanessa!
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March 2023 by Marcus Walker
Went into the store yesterday to possibly take advantage of the mattress topper sale. Vanessa was there to help answer any questions I had she was very informative and patient with me. Even told me about a family member who’d purchased the same topper I was looking into. Long story short, I left and looked at one more store but ended up going back to get my topper from Vanessa she was excellent.
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March 2023 by david riley
We bought a Queen Pro-Adapt mattress and new pillows yesterday. We are replacing a Stearns and Foster that was well past its prime. We have several friends with Tempur-Pedic mattresses and they highly recommended them. Jason was a pleasure to work with and is very knowledgeable about his product. We can't wait for delivery.
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March 2023 by Rachel Tope
We had a great experience with Vanessa at the Tempur-pedic Leawood location. She was very helpful and knowledgeable about the products. We looked and spoke to people at so many different stores (NFM, mattress firm, KFM) and none gave us all the details about the warranty requirements except Vanessa.
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March 2023 by J B
Great experience! I came because I have cervical kyphosis and I am in the middle of treatment and all of a sudden I am sleeping differently and none of the MANY different pillows I have at home were working for me anymore. My chiropractor said I should try tempur-Pedic pillows. They are the only ones they use in his house. He specifically mentioned the Symphony pillow. So, I went in and asked the super nice lady helping me out if I could try it and once my head hit the pillow, I was like, "yep, that's the one!" Literally feels like it was made for my neck. I woke up this morning with not one single ache in my head or neck. This truly is the perfect pillow for me and I really didn't think it existed. Thank you!!!
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February 2023 by Daniel Barnes
I was shopping for a replacement from the warranty shop and wanting to try out my options before buying. Vanessa was very accommodating and knowledgeable about her product and made it a good and enjoyable experience. Also got a great deal on some sheets!
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January 2023 by N Guerra
Vanessa and Denise were amazing! They were very informative on all the mattresses and answered all our questions. We had a great experience! We didn’t feel pressured or rushed to make a decision and ultimately found our mattress. Thank you ladies for being so helpful and making this experience fun. We are looking forward to sleeping on our Tempur-Pedic!
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January 2023 by Jenny Bessenbacher
Super nice gals that work here. Helped me get the right firmness and right size pillow for my height.
