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March 2024 by Cathy Kauphusman
Blake was professional, knowledgeable, and calmed the nerves of an “older woman” with a technology phobia!Great experience.
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March 2024 by Cora Franklin
I spent several hours buying new phone, iPad& Apple watch that Verizon advertises “on us deal. Disappointed to learn @ end of visit they were sold out of the watch I selected & I would need to return to the store 4 days later to pick up my watch.And I was required to pay taxes in advance on the watch…..
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March 2024 by Corinna
Blake really knows how to provide knowledgeable Verizon customer service and had us feeling comfortable in no time about the whole process. Highly recommend speaking with him ?
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March 2024 by sue sprouse
Blake was very helpful! All of our questions were answered.
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March 2024 by Estell N. Essy
Had a great experience at Verizon in Leawood, KS. TANNER took his time to explain and answer all my questions. He was patient and has great customer service. Thank you for assisting me.
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December 2023 by Jake McCrary
Haley helped me upgrade my new phone and transfer all my information from my old phone. Earlier today, I spoke with 3 other Verizon stores, one being a corporate store, and no one seemed to be willing to help me or know how to help. Haley made everything extremely easy and quick. She was very professional, patient, and knowledgeable. I currently live in downtown KCMO and will be going out of my way to visit this store moving forward, solely based on my experience with Haley and the rest of their customer service. I work in customer service and this is some of the best service I’ve ever received. Highly recommend this TCC store location!
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December 2023 by Lori Jorgensen
Anazing customer service! Haley helped me with reviewing my account and setting up a new phone. She is very knowledgeable. She is also a super cool person!
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December 2023 by Maryam Rasheed
If I could give a zero I would. All I want people to BE AWARE this store is a third party company to Verizon, they work off commission and that is the main objective. Please go to the corporate store, this is not to bash Verizon because honestly I believe the company is great it’s these third party companies you need to be aware of. We were lied to about everything from what the monthly service would be to getting a bill 1 week after signing up for $500 after just paying $400 at the store, charged for a “ activation fee” and another one on the bill and not being told the promotions would show up months later, we turned in our phones, we decided we wanted to cancel after a week but they sent our phones back and was told we can cancel because the policy is 30 days and we need to turn their phones in but we couldn’t get ours back, there is NO fine print saying once we turn our phones in we wouldn’t get it back but all we hear is there is nothing they can do.. . It has been a nightmare switching services and I wish I never did it. I only hope no one has to deal with what we have been through. Especially during these hard times, all we wanted to do was try to save money and all we did was throw away money. Please be careful. Just go to the corporate store and if you not MAKE SORE YOU ASK THEM because they will or tell you. We had no idea.
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December 2023 by Gina Long
Been a long time customer and today's experience was top notch. Phenomenal customer service and for today's era of customer service it's not common. Love Verizon. You get what you pay for.
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November 2023 by Kevin Hardinger
Blake did a great job. Patient with old folks. Got my key apps working. Would recommend him to friends
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November 2023 by Beth Pintner
Haley was very personable & professional. She made me feel valued and informed! She was very knowledgeable, patient, and efficient. She took time to review all my questions to ensure I was getting the best possible outcome. I really appreciate the customer service I was provided by her. I would definitely recommend this store to anyone.
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November 2023 by Lisa Laurenzo
Both Aaron (and Haley) were extremely efficient, helpful and patient today in helping my husband and I set up two new iPhones. Even when there was a snag in the proceedings, they did an amazing job of problem solving and getting us to the finish line! Thanks!! Lisa & Michael
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November 2023 by Ty Sproull
We had Aaron helping us and everything went smoothly with no hiccups. He made sure to provide us the best deals and helped us reduce the cost of our plan. Everyone was super friendly and helpful.
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November 2023 by Clark Chaney
Aaron the manager came through like a champ for us on a Sunday! Broken phone, multiple difficulties with a business account previously set up improperly, saved us some $ in the process of getting our brand new phone. I've been a Verizon customer for a nearly 20 years and this is by far the best customer service I've experienced. Thanks again Aaron!!
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November 2023 by Rita Lindig
We had a very pleasant experience with Arron this morning, trading, upgrading one of our cell phones. He was knowledgeable, explaining the different options and efficient in making all the changes in a smooth transition.
