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July 2023 by Randy Tyler
I went in on 7/3/23 to the branch on 87th and lackmen branch # 1021 were I have my business account for over 6 yearsI have never been so Disrespectedand Humiliated before by a Branch Manger ( Adam Edwards) this young man is NOT ready for management.RespectfullyDisrespected and HumiliatedCustomer
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July 2023 by Randy T.
87th lackmen branch # 1021 Branch Manger Adam Edwards his customer service is unprofessional Been doing business at this branch for over 6 years ( business account)Cap Fed bank is 3min away on 87th Street have my personal account there Great customer service very professional Respectfully Disrespected and Humiliated Customer
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June 2023 by Marina B
Wow, what an incredibly nice staff. From the time you enter until you leave. Definitely will tell others
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March 2023 by Bryce Danders
I've been banking with bank midwest for about 10 years and never had any issues until the last year and now I'm having issues everytime I try to withdraw or transfer funds they keep misplacing the money or losing it until I come back and make a big deal about it.
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April 2022 by Lexi Parker
I have had great customer service from here! I was called and updated in a timely manner when I was needing my Lean release after paying off my car and Ileana went above and beyond to make this happen even faster! They staff is super friendly, welcoming and happy to work!
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April 2022 by Info TCF
Inviting location. Friendly staff, competent service. Feel bad they work on Saturdays. Hope they’re paid extra but they’re probably not. 5 stars as far as banks go.
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March 2022 by Haggle Haus
I think this branch is run so professionally. Always greeted and treated kindly. It’s a great location close to Hen House so I do both errands at one time. The Manager was super helpful explaining my account options.
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March 2022 by Kaylie Arnold
The Manager is so well versed on their service offerings and is always looking out for the best products to serve you as a client. She’s personable and the staff seem to really get along well, I like the vibe in there a lot. Also appreciate that it’s got the drive thru.
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March 2022 by Randy Wolf
They offer excellent customer service. Their staff are so kind and sweet! Love this branch!
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February 2022 by Kaylie A.
The friendliest and most competent bank manager and staff I've interacted with. COVID has been so weird and they've worked so hard to stay open and up to date with new banking loans and info.
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January 2022 by Shane Hilsabeck
Amazing staff! They are always friendly!
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December 2021 by Travis Welfringer
Wonderful customer service, friendly, efficient, easy to work with!! Will be a long time customer!
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May 2021 by C Miro
We used to go to the branch by Oak Park Mall, but it's closed now. We had to go to the Lenexa branch for the first time the other day and met with a very rude 'personal banker.' Customer service is dead. And I have also had their ATM try to 'EAT' my debit card.
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December 2020 by Mark F.
This bank is pitiful. I closed all my accounts and moved on. Poor customer service. I've banked here for years but no more.
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May 2020 by D.M. Scho
My wife and I like the staff here. They all are very helpful, nice and polite. We recommend all of the staff get a raise.
