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December 2023 by Eric Larson
WORST BANK EVER. FEES, FEES and more FEES. You put money into a bank in a "free" checking thinking it is safe over the years and then THEY decide its not free anymore and they slap HUNDREDS of dollars of fees. We lost half our money we put into the bank due to Commerce deciding our account was no longer free. We'd have had more money in a fruit jar buried in the backyard than we do now.
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October 2023 by Marcia Tacha
Commerce staff is always friendly and helpful!
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October 2023 by Brenda P
Commerce bank in Lenexa KS is great! I am pulling our money out of Capital Federal in Lenexa and using Commerce only!
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July 2023 by David Briggs
Great service at this bank location, with hours to accommodate most customers.
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July 2023 by Travelar Mazen
Every time I try the ATM it does not work
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June 2023 by Max Sherman
This bank, and this branch, know what customer service is all about. No need to make an appointment to see anyone but a teller as I do at my other (national) bank. I got great service and am a happy customer.
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April 2022 by M I
The ATM machine was not working, and no sign warning anyone though it was known. The teller seemed overworked...so no time to to make a sign alerting persons. You can't see the tellers for one way glass anyway,so youre not even greeted nor know when your items are received. What happened to good old fashioned banking? Theres a call button if you want to get "barked at" for asking for help.
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December 2021 by Karen O'Hara
A great bank for loans, safety deposits of important documents. The customer service has always been friendly .I have.Banked with them since they opened. They have handleMy parents account until they died. Commerce was very helpful when dad died in 2012 with is estate.
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December 2021 by Bill Mcdaniel
My wife and I started banking with Commerce Bank when they bought Shawnee Banks.No matter what our banking needs have been, checking, savings, car and home loans, they have always been ready to help. Their employees are always friendly, courteous and knowledgeable.
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December 2021 by austyn hamilton
Absolutely terrible business. They operate backwards and when dealing with issues it's like talking to a brick wall. I have also had multiple issues with my balance not at all being correct late at night, sometimes going into the negative and my card bring rendered unusable. Stay away and find a different bank I garuntee you'll have a better time.
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April 2021 by B B
I use them for personal banking. No complaints. Just another local bank. Staff has always been friendly any time I frequent.
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December 2020 by Andrew D
Just kind of the worst in general. Staff is rude, calls are never answered, and commerce has terrible customer service and some nicely hidden fees. I would give a lower rating to commerce if it were possible. Obviously I am not the only one who feels this way, feel free to check the multitude of other one star reviews left by others.
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January 2020 by Levi B.
Worst experience with a bank I have ever had. I can't mobile deposit for 6 months. They have withheld a check I wrote from another account I have and it made my account overdraft so, they then can collect fees off it when my other check posted the same day. Nothing but a sham I swear. If you want access to your money do not use this bank.
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October 2019 by One-punch Bradley
this is mainly a higher up thing in my opinion, but 3 years ago when i was 17 i had an account with commerce. Im 20 now obviously being a young kid at the time with no knowledge on money but i had a 140.00 over drafted checking account, they motioned to close the account at that point there wasn't much i could do. i had my tax return check in hand went and cashed it at the Shawnee mission parkway branch where i had the account made they took my 140 gave me 160 back and then closed the account for good, well recently i came to this branch right across the street from my house and was told i still owe this 140.00 dollars to them when it was taken from my check 3 years prior. Im not going to pay another 140.00 when i had already payed it.
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September 2019 by Mary Miller
This bank is a joke ! They have lost our deposits on more than one occasion. As soon as they find my money I'm switching banks.
