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October 2023 by Michael Schoenfeldt
I highly recommend CARSTAR Crystal Lenexa. From start to finish, they were true professionals!! In constant communication, gave great advice and helped guide me through the process. What I thought would be more than a month, took only 10 days. The car looks brand new!! Thank you ? so much!!Service: Body & Trim
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October 2023 by Denise Lincoln
It is a few months since CARSTAR worked on my Toyota Tacoma after an accident. I am still amazed at the beautiful job they did and in a very timely manner. The frequent updates on the progress throughout the entire process was fantastic as well. I HIGHLY RECOMMEND this business!!Service: Body & Trim
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October 2023 by Lynn Eubank
These guys are the best! Very economical. A1 quality repair! And fast! My car was done, below estimate in 2 days and even washed and vacuumed! Thank you CarStar!!!
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October 2023 by Ngan Tran
I went in for an estimate and Brian was super helpful. He was able to get the estimate done within 30 mins. Brian was going above and beyond to work with the insurance appraiser to get the estimate number right.
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September 2023 by Daquawn Burgin
Great service, kept me updated through the process, they actually finished my car a week earlier than expected !!, they went above and beyond…. all my tires were aired up, they cleaned the inside of my car, gave it a nicee little car wash… i would highly recommendService: Body & Trim
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September 2023 by Vanilla Rice
The truck was repaired well and fast. I was missing a part that was on back order. They let me know when it arrived and installed for me. I highly recommend carstar for repairs.
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September 2023 by Mike Andrews
They were great. They constantly kept me posted on the progress of my repair They were fair in pricing. Staff was honest and professional.Service: Body & Trim
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September 2023 by David Hartel
I recently had some auto work done on my Honda Accord at Carstar Crystal Lenexa, and I must say, I am extremely satisfied with the service I received. Not only did they fix the issues with my car efficiently and effectively, but they also went above and beyond by detailing my car.The staff at Carstar Crystal Lenexa were friendly and professional from the moment I walked in. They took the time to listen to my concerns and thoroughly explained the repairs that needed to be done. I appreciated their transparency and felt confident in their expertise.The work done on my Honda Accord was top-notch. The technicians at Carstar Crystal Lenexa clearly knew what they were doing and took great care in fixing my car. They used high-quality parts and ensured that everything was working perfectly before returning it to me.What really impressed me was the fact that they detailed my car as well. When I picked it up, it looked brand new both inside and out. They had cleaned every nook and cranny, leaving my car looking and smelling fresh. It was a pleasant surprise and showed their attention to detail and commitment to customer satisfaction.Overall, I highly recommend Carstar Crystal Lenexa for any auto work you may need. Their professionalism, expertise, and dedication to customer service are truly commendable. I am grateful for their excellent work on my Honda Accord and will definitely be returning for any future automotive needs.
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August 2023 by Shyann Stepp
After I hit a deer, this was one of the places recommended by my insurance company for repairs. They did a great job, it looks like new again & it was done in the expected amount of time. They even replaced our hubcap so that it would match the rest as one had been knocked off at one of those automatic car wash places. The attention to detail is much appreciated!
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August 2023 by Melanie Nyberg-Habib
I had a great experience with Crystal Carstar. The repair was completed as scheduled (it was scheduled for a week, and it lasted a week). The staff was always kind and personable, and made me feel comfortable throughout the process. They worked with me on specific requests, and left me with a repaired, washed, and vacuumed car. Five stars!Service: Body & Trim
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August 2023 by Alan S.
Clear coat was damaged on my tonneau cover and constant excuses to charge me to fix their damaged. My insurance company had me return to have incomplete work done and their story changed for a third time say it needed to be repainted at my expense. The one owner/employee yelled at me. Contacted my insurance company and they contacted another body shop to fix where they failed and what they damaged. I'm never taking my vehicle back there again. Can't trust a business that doesn't stand by their word.
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June 2023 by Tracy Skelton
I got in what felt and looked like a minor accident in April and finally was able to drop my car off last week. After having it they were able to assess additional damages not originally visible. They called to let me know and started working with the insurance company to understand if the car was economically viable to repair. It ended up being marked for total loss which was incredibly sad as I loved my car dearly and wasn’t ready to shop again for a car so soon but all this to say all the interactions and conversations I had with everyone here was so helpful even if my car ended up not being repairable. They took the time to explain to me exactly what happened and why it wasn’t safe to fix. I feel good knowing they did the right thing for me to ensure my car was safe to drive and even though it hurts I’m glad I chose this location to look at my car! I’m not a car person really and always get nervous that someone will try to convince me but not here. Thank you!
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June 2023 by Kathryn Fuger
Carstar Crystal Collision in Lenexa provided extraordinary service, repairing the entire right side of my car after a collision and fully detailing my car before I picked it up. I received accurate updates, car repairs to perfection completed two days earlier than projected, and respect and kindness from all personnel. Thank you so much! I highly recommend your business to others.Services: Painting
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June 2023 by Cindy Bunker
I have gone to Car Star at least 4 times for body work. They are hands down the best in every category - high quality work, they don't use cheaper parts requested by insurance companies if they don't meet Car Star's standards, quick processing from intake to completion, rental car partnership with Enterprise that makes it super easy after dropping your car off, including allowing you to drop the rental at Car Star when done, places your car in a secure location overnight, very professional communications. Plus they clean the exterior very well when done, including the tires, and there are no grease/dirt stains or marks on the interior, which happens all the time when using other auto repair/maintenance shops. There's absolutely no reason for me to go elsewhere due to Car Star checking ALL the boxes and doing it very well.Service: Body & Trim
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June 2023 by Madison Meadows
Ferres was very kind and informative with my repair. The car star team did an AMAZING job with my car! And was on time with repairs. Will definitely recommend and use this business again. Thank you for your hard work and attention to detail!Service: Body & Trim
