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December 2023 by Christine Morris-Siklas
Iliana went way above and beyond to help me get the insurance I needed. She's a rock star!
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October 2023 by Bryan Liechti
Darby was excellent at keeping in touch with me, making sure things where in line and where they needed to be. Prompt responses and honest. Thank you for your wonderful customer service,
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July 2023 by Janet Chou
I've been with Jacob since we moved to KS in 2006. I've never filed a claim. I have 2 houses, 3 cars, and a liability policy with him. The cars are 2007, 2008, and 2012. Recently every premium has been skyrock. My son is 18 so I understand there's impact with that. However, I tried to reach out twice to do a review on my policies to see if there's anything they can do to bring down the cost ($1368 every 6 months for 2 cars with liability only. Basically 4000/yr with liability only). Not only they did not respond, and I had to follow up with them to even set up a phone appointment. They were no show. I tried to maintain the business relationship but apparently they do not care. Needless to say, I've gave them plenty of chances but I guess I am not worth their time. I'll be taking my business somewhere else. The new quote with identical coverage was $1240/yr for all 3 cars with another reputable national brand. That's almost 75% saving. Quite crazy. No wonder the agent from Jacob's office didn't care to review my policies because that'll cut into the commission significantly. Definitely shop around, don't be like me. I show my loyalty but no one cares.
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May 2023 by Zubin C.
Nice people who care Lori Jones my agent is like a good friend who cares and knows what she is doing and has the experience and understanding to help with any situation I would say they will treat you better than you expect and when you call ask for Lori !
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April 2023 by Grayson H.
Wish I could give them less stars. There great for getting a started but couldn't care less about you canceling you policy. I've been in a battle for months with them. I've emailed and called and called I no longer need the service. I've sent the email to cancel and never heard anything back but yet no response and they keep pulling money. I have lost probably about one thousand with this company. That I need for other bills and when you call or email no one answers. I've had my new insurance company reach out to them and even then there is no response. I would recommend never using this company.
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January 2023 by Patrick Grant
This agency will not cancel your insurance when you ask them too. They can't do a single task you ask them too, but will do everything you don't ask them too.They all need to find a job they are good at. Being a insurance agent isn't it.
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November 2022 by Teresa Burton
Sarah was very helpful and provided EXTREME Customer Service. She spent time to go over the policy details and answered all my questions how I could understand. Thank you for being my new company!
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October 2022 by Eileen Mertz
I sent my current insurance declaration pages to five different insurance company agents. Jacob Eaton, with your company was the only one who gave me reasonable recommendations for changes to the policy to improve my coverage and also came in with the lowest quote with the most coverage. In addition, he came to my house to deliver the quote. Only one other agent offered to do that.
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September 2022 by nkosi impi
Allen Took his time out with my Husband and I He was very understanding and perfessional and made the process very comfortable. Allen deserves more then 5 ?
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August 2022 by Snow E
Krystal was so nice to help me find more discounts that apply to my situation. She was very friendly and helpful! Best of all she helped me save money and nowadays that really helps! I really appreciated her helpful attitude and she was very nice to work with!
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July 2022 by debbieiscute42 p
Krystal was so nice to help me find more discounts that apply to my situation. She was very friendly and helpful! Best of all she helped me save money and nowadays that really helps! I really appreciated her helpful attitude and she was very nice to work with!
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June 2022 by George Werner
Have never had a claim, wife in a bad accident. Jacob and his team have handled the claim personally. They have followed up with me multiple times never failing to ask how is your wife as their first question. Large company,[ but my agent with small town care. Jacob is why I went to Farmers. Highly recommend
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June 2022 by Peter Bagby
Ashlee provided us with exceptional customer service. She is kind, courteous and professional. She gave us clear answers to our questions, and that enabled us to make informed decisions on our insurance coverage. Thank you AshleeMuch appreciated.
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July 2021 by Eddy Lozano
That last thing anyone wants to do is shop around for insurance, being overwhelmed by complicated language and deductibles etc. but the Jacob Eaton agency has been by far the most amazing insurance agency to work with. We’ve had them for a few years now with 2 different houses & 3 different vehicles, and not a single hiccup has been made.When I call, they know exactly who I am, and the staff is incredible at answering any questions (even when I ask noob questions) and the best part, they’re not sales-y about it - very warm, very friendly. We’ve never been hit with hidden fees, or have dealt with upsale of any kind. We will continue to use them for years to come!Thank you staff and thank you Jacob for the stelar service!
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May 2021 by Jason West
From the moment I contacted Jacob about insurance Krystal has been nothing but helpful and understanding of my families needs. Jenna s amazing to work with. I would highly recommend this agency because Jacob has awesome staff to work with.
