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January 2024 by S R
Adjusted a shower door they fabricated for us about 12 years ago and also replaced the sweep at the bottom of the door. The workmanship and efficiency is fantastic, just like it was 12 years ago! I highly recommend this company!
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December 2023 by Rita M.
I love the glass that was put up for my shower BUT when the installers was putting in the glass they chipped my new marble wall. The construction company as well as myself took before and after photos each day. I sent the pictures to Fountain Glass and they replied that their installers didn't do it and was not going to have it repaired. Talk about not taking responsibility for your work. Very disappointed!
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October 2023 by TMAC JSK 5.0
We had them install mirrors in our martial arts school on our mats. They were informed before installation that they would need to either take their boots off or wear booties only inside the building, which they did. They were also asked to put down a dropcloth to protect the mats from any material that came off the wall, the mirrors, or the metal tracks being attached to hold the mirrors. They ended up trimming metal out on the mats after not putting out a dropcloth and left multiple metal slivers all over the mats where our students and staff train barefoot.They did not provide any cleanup after they were done, we had to have our staff spend two hours cleaning the mats to ensure there were no metal shavings or other particles that would injure any of our staff or students.We reported this to them shortly after their installers left and were told we would get a call back. We did not receive one.A week later they sent us the invoice for the remaining balance. We reached out to them and they called us back. Finally, they told us that next time we should have all the mats removed, which is a huge undertaking, and would take hours and close us for business for at least a day.If you run a martial arts, school, dance, studio, or gymnastics facility, we do not recommend you use them to install mats anywhere near your very expensive flooring.
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August 2023 by Trent Raines
These guys are the real deal, I have used several glass shops in Kansas City, and they are my favorite. Great communication, good prices, and good turn around times.
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June 2023 by T S.
I will share my experience with Fountain glass, unfortunately for me it was not pleasant. I made an appointment several weeks in advance because it is difficult for me to take off work, which I explained when making the appointment. Originally, I was going to take a half off work and was informed that I need to take a whole day because it would take longer than a half day to complete, so that is what I did. I was called informed at 9:38 AM on June 2, 2023, that they would be unable to come out because my glass was not ready. I was upset because if someone had notified me the day before I could have gone to work. Eventually after several back and forth calls the installers were set to come out. During this period of back and forth calling I asked for a call from the manager which I have never receive, even to this day. Once the installers arrived at my residence, they informed me that the shower door selected for the guest would not work well as currently designed. Also, they informed that the glass shelves that were fabricated for the master bathroom which were too long, and they were would have them cut to the correct size and they would return to install them. After informing Fountain Glass that I would be going with another company to install the shower doors for my guest bathroom. I received a message stating that they were unable to complete the glass shelves; a bit ironic, I think. I inquired what was the purpose of having someone from their company come to my home to measure if 2 of the 3 jobs the fountain glass bided on stating that they could accomplish. They could not actually complete. I reached out to Fountain Glass about my experience, and they feel like they did a great job and noting was wrong. This was my experience take from it what you will. My only hope is if you choose Fountain Glass that you have a better experience than I had.
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April 2023 by Shane Veritasi
I've been a loyal customer of Fountain Glass since 2013. I've sent close to $150,000 worth of business to them in the last 10 years. I needed four insulated glass units installed in some commercial doors and decided to drop them off for installation. When I got the quote back it was close to double what the other quotes I received were. If you don't want to do the business, just say you don't want to do it. Don't try to rip off your, once, loyal customers. I ended up spending $2,200 on an upgraded version of their $4,000 quote.Definitely get multiple quotes if you're planning on using them in the future.
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March 2023 by Weston E.
I came into the business to get a custom piece of glass for the top of a nightstand, and they were attentive to my requests and got my order done quickly. I asked for rounded corners and they knew exactly what I was looking for. The people working in the office and the person that helped put it into my car were great, if I get glass in the future I'll go through them!
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February 2023 by Maureen Hall
Couldn't be more impressed with Fountain Glass and everyone we came in contact with there. We needed a shower door and they came highly recommended by our contractor and a friend. They were right on! Deana was patient, informative and so easy to communicate with. The decision process was quick and easy, and so were the purchase options. When it came to installation day, Nico was on time, really polite and did an amazing job! He left us with a beautiful shower door and an immaculate area. We are so happy with our experience and will definitely use them again!
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February 2023 by Bill Ross
I paid half of over 1900 dollars to Fountain glass to install a shower door. Fountain came out, measured and later installed a door that is not supposed to mount to a Delta shower base. The result was a door that hangs 1” out of plumb, meaning that it hangs crooked, rubs the door guide at the bottom, scraping the glass. They came out with a jury rigged retro-fit guide that is not only ugly but still lets the door hang crooked. Fountain thinks I should pay the other half of the 1900 even though they admit they shouldn’t have installed the door. Now I’m out 950 plus with a shower door that looks bad. Fountain said they’d take it out for a refund but that leaves me with holes in my new tile and shower pan that won’t match another door installation. By all rights they should replace my shower pan and drilled tile and refund my 950. All I get from them is “ I’ll talk to my boss and call you back”, which doesn’t happen. BEWARE OF THIS COMPANY, they’re incompetent and won’t fix their mistakes or refund what customer’s money when they should.
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February 2022 by Ross Johnson
Used fountain glass many times for custom glass work for desk tops and conference room tables. Always great to work with and very reasonable pricing. Thank you!
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February 2022 by Ron Woods
Alot to choose from and extremely friendly staff. Got all of our shower door and mirror needs ordered in less than 45 minutes.
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February 2022 by John Campbell
It's a difficult place to back into
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February 2021 by Ryan Manes
We had Fountain Glass install a seamless glass door and wall panel in our shower. It was a custom-sized door, reasonably priced and installed quickly!
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February 2021 by Roy Webb
Great service
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February 2021 by Scott Neuman
Terrible experience. They came out and took measurements and returned in a timely manner to install the project. They had the wrong size with them and had to cut things down on site. I needed a piece for a desk that they had measured for and when they delivered it did not fit. After numerous phone calls they said "they chipped it loading in on the truck and had to do it again". Days went buy with no word, finally they cancelled the order because they did not have proper staff to cut this simple piece. Terrible customer service and lack of communication. Now, since they did part of the project I will have trouble getting anyone else to come out for a small project and will cost me much more. They should have told me up front they were not capable.
