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October 2023 by Jayson L. Wilkins
Griffin was very helpful in getting me the Practice Chanter and book I came in for as well as showing me some pipes to consider as a future purchase. I will be back when it is time to purchase more piping supplies.
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April 2023 by Scottish Piper
I would give J. Higgins a 0 review if it was possible. As other customers have stated, speak to John Higgins rather than Griffin, the person who answers the phone. This is not possible because Griffin always says "Mr. Higgins is not available".I bought my pipes some time ago and finally decided I should share my experience with others because I don't want another new player to go through the torture of attempting to play pipes that arrived with absolutely no setup done and with a bag that had two leaks. One of the leaks was because the drone had not been tied off correctly. The other leak was an actual tear in the bag. After months of struggling with the pipes, my instructor finally played them and realized they were unplayable. The bag was eventually replaced by J. Higgins but only after a third party intervened on my behalf. This happened during Covid so the lessons with my instructor were infrequent, and she didn't want to play the pipes because everyone was terrified of getting Covid. The only reason I bought them from J. Higgins was because, at the time, his prices were much lower than other sellers. I had no idea the customer service would be so atrocious. Save yourself a huge headache and buy from a retailer who actually cares about their customers.
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March 2023 by Sarah Croft Owens
I had zero clue what I was doing when ordering my (now) husband's wedding attire. The kilt world was new to me and I was confused! Easily one of the most stressful processes of the wedding planning for me. J Higgins and Griffin made a confusing and stressful process so much better!We had to make several exchanges due to us miscalculating the size and sent the kilt back for alterations. I was stressed, but I knew when I sent an email I'd get Griffin who would help me with the next step, answer any questions I had and would quickly have a replacement ready to ship to us.The. Best. Service.
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March 2023 by Maura Welch
Love the products and the service! Being greeted and served by Griffin is great!
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October 2022 by Brian Samosky
There are few stores that offer such items for pipers and this place does not disappoint. I have purchased reeds, clothing, and maintenance items for my pipes. The staff is knowledgeable and friendly. The prices are competitive and you can often find a good deal here. I highly recommend them.
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December 2021 by Darrel McKaig
Best place to buy a kilt.
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October 2021 by Derek Grant
Ordered a new Canmore bag on a Monday, it arrived on Thursday. Very easy assembly and I was piping at a funeral on Saturday. Thanks for the great service! 5?s!
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October 2021 by Phil Raynolds
A fantastic shop, I can't imagine having my kilt alerted and an outfit picked out for me at any other store. Not to be missed.
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September 2021 by George G.
We have purchased all our wearables from here chanter reeds that are made on location they altered our kilt to fit my growth purchased a replacement bagpipe bag from here over the years has become an excellent source for all our bagpipe needs. alot of talent in this company.
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August 2021 by Mark S.
Stop by the store to pick up some accessories. Was waited on by Griffin. Very neatly dress young man in his kilt. He was very helpful. No pressure on what to buy. Spent some more on a new sporran. The quality is very good. Since I don't live in the area, I will have to order online or work on another visit when I'm in town.
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August 2021 by L Graves
Very helpful. Found some things I was looking for. Considering them for a future kilt and aerasaid. Decent prices.
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May 2021 by Eric Harkness
I never wore a kilt before, but the Higgins team was ready & willing to guide me (via email) with taking the proper measurements.
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March 2021 by Bob Brodie
Excellent Service, and prices! Terrific deal on a custom made kilt, argyll jacket and waistcoat. Griffin made the entire experience fun. Lots of options for highland attire in the store. I look forward to doing business with J. Higgins again.
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March 2021 by John Van Sickle
Great customer service. After dealing with other merchants, I know turn to J.Higgins for everything.
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September 2020 by Ethan Hardy
I just want to say thanks to this company for the amazing starter chanter set I received not long ago. The product is well made and plays well. The package it arrived in the mail was wrapped well too.
