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November 2023 by Justin Holstin
Great service. Easy to work with. Answered questions quickly. Keep you informed of progress. Very seamless. What I thought was a little bit of damage was much more cosmetic that I didn't notice--they did and got it finished in a good amount of time working with my schedule.
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April 2023 by Nathan Lee
I had one of the worst experiences with the company. I left my car with them after a storm in the Summer of 2022. It took them over a month after what the quoted me and would not return my phone calls or my insurance companies phone calls for two weeks. When they finally did get the repairs done they did not complete the repairs and then they called me 7 months after the repairs claiming I owe them more money and threatening collections. This company is the biggest scam I have delt with.Services: Painting
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March 2023 by Chase Freund
Brought my car in for a quote on a bumper repair. I was given a 9 day estimate originally but after bringing them my car they extended that to 21 days. Once it was supposed to be done they never contacted me, I had to reach out and was told “they can try to finish it” the day it was supposed to be done (they didn’t) I have now called everyday and been told the same answer. Still no clue if I am getting this back in a week or another month. 0 communication or effort to let you know when they will finish with your car. I was supposed to leave the city today but since they did not properly communicate when my car would be finish I wasn’t able to get a rental scheduled in time and will miss an important event in my life. Won’t be coming back.
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March 2023 by Eric Boles
DO NOT TRUST THIS PLACE. THEY DONT KNOW HOW TO RUN A BUSINESS. Their estimate said 3 days. Somehow it took 17. No communication about why it took so long. When I complained they assured me this was the industry standard for a repair like this. Replacing a bumper cover is not a 17-day repair. For the last 10 days I got daily communication that it was on schedule for March 9. Not surprisingly, it wasn't ready on March 9 (which was day 16). And no one called to tell me why. Today I called to ask what was going on. Nobody answered. So I texted. Suddenly it was ready. Was it also ready yesterday and nobody thought to tell me? Could somebody please explain how a bumper cover takes this long? I could assemble a new car from scratch faster than this repair took.
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December 2022 by Matt Dodd
I WOULD NOT USE THIS SHOP FOR REPAIRS!!! The staff were professional and helpful. The quality of the work was not satisfactory. I rejected the work the first time. The car was returned dirty so the paint could not be inspected properly. There was dust in the paint, fish eyes in the paint, scuff marks in door jamb. The inner fender was never painted, was still covered in primer. The rear bumper cover did not have the same shine as the paint. When I went back to pick up the vehicle there was a paint run on the inside door jamb, scratches in clear coat, and scuffs on the rocker panel. Poor panel fitment.
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November 2022 by Elita G
My car is still in their shop. It’s been 3 months. They do NOT properly update customers. I have to call them the day before I’m supposed to pick up and I’ve been told four times now that it’s not ready. My repair is only quoted at $2,500.
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October 2022 by Regan Wells
My drivers mirror was damaged by a local car wash so I was referred to Gerber for the repair. The guys took great care of me and even washed my car before I picked it up which was such a nice unexpected surprise. Thank you!
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July 2022 by Joe R
I sent my car here to get a quote after a collision. I don't know why but I found the receptionist to be rude and unpleasant to deal with. She would get annoyed when having to answer questions and would simply hang up after a short while. (I was only attempting to get basic information such as when the quote might be ready and what information I would need to provide.) Maybe she was having a bad day but judging from past reviews, it seems I wasn't the only one who's had to deal with her "charms". Other than that, the job was done in a reasonable time. I would recommend Gerber if you're willing to deal with her.Service: Auto body & trim repair
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November 2021 by roger copple
I was pleased to see the respect and courtesy the staff showed me. Nancy and Harry went above and beyond. They kept me updated on the progress of my vehicle. I was completely surprised when I picked up the vehicle the day it was scheduled to be finished. To sum up the experience at Collision Works “ I will definitely be taking my business there again.” Thanks again Nancy and Harry. I really appreciate your help!Services: Painting
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September 2021 by Mark S.
Repaired my first car with solid customer experience. Brought in different car with mirror damage. They order part and said it would be a week. Never heard from them so I called 3 weeks later. They did not return my call. I went to competition down the street and they ordered and installed the part in less than a week. All I ask is for commutation. They didn’t provide so they lost my future business.
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August 2021 by Mark S.
repaired my first car with solid customer experience. Brought in different car with mirror damage. They ordered the part and said it would be a week. Never heard from them so I called 3 weeks later. They did not return my call. I went to competition down the street and they ordered and installed part in less than a week. All I ask is for commutation. They didn't provide so they lost my future business.
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August 2021 by Teresa VanBuskirk
From start to finish I could not be more pleased. Josh and his team handled everything in a friendly but professional manner. The collision repair is perfect - and my car is 9 years old! All the body parts and paint match perfectly!Josh kept me informed throughout the entire process.Service: Body & Trim
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August 2021 by Rae Cooley
I really appreciate the work they did to my car. I know it wasnt an easy task but my car is back to basically brand new and I appreciate that so much. Chris was my guy. He did a decent job of communicating with me and keeping me up to date on my cars status.Services: Auto detailing
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June 2021 by Luke Ross
Chris was very helpful and we communicated regularly on the progress of the work being done. They also communicated with the rental company and helped make the process much easier.
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June 2021 by john blalock
Super polite, very helpful even though I just needed an estimate on a car they knew I was just taking the check on. I would definitely bring my car here in the future.
