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December 2023 by John M.
Horrible, Horrible, Worst possible experience ever! Would have given a zero stars, but giving a 1 star option is the only choice . Son has always in past of an issue regarding car. No mention of wipers this time. They have always been addressed and we have always taken to another shop; however, your shop was close so, I gave it a try. What a mistake! Son never mentioned wiper blade function; therefore, the only issue is that should've been issued is the ignition key/switch. After work completed for ignition key repairs, we were told that wiper blade module was bad. It's on same side as ignition switch. Therefore, it is my opinion mechanic ruined wiper blade module (ie part to make wiper blades to function) They are essentially blaming on us as if their quote "it may not have been working before". Wiper blades were working prior to drop off. Lastly, their costs for giving an estimate vs actual bill goes up by at least 50%. Now my son is going to have to spend another $400-$500 for a wiper blade module/ repair when it should have been for an ignition key repair/replacement with no issues for wiper blade functionality. They are now quoting $700 (for their mistake+tax) additional for fixing. Their mistake. Normal cost shouldn't be over $500 for doing an ignition switch/item repair correctly, my normal mechanic that our family has used for years. Sad to see a repair shop make a mistake and not own up to it and make it right.
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December 2023 by John M
I had my sons car towed there. Upon dropping off car, we were told it’s was an inginition switch/issue. Upon review and replacement, cost was 25% more than estimate. Was told then after supposed replacement it would cost $400. New cost is $640, a plus a 50% increase. More importantly, I was told wiper blade issue module after the fact. my son notified me as that was not an issue at the time of dropping off car. I’m concerned that the business made a mistake and damaged the wiring’s and screwed up the wiper blade module/aka to work. Current mechanic said cost to repair/replace wiper blade module was another possibly $700 for when it can be done for $475 and it’s not our fault as to to error? Pretty bad on their part.\nPlease advise and than you,\nJohn Maurer\n\n
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December 2023 by Kevin H.
These MOTHER-F-ckers Told me that I needed a new air filter!!!!! I was thinking to myself It didn't seem like that long ago since I replaced I declined then went home Opened up my filter And it was clean Why Because I just replaced it 3k mi ago You cheating Mother F-ckers Btw you also lost one of my screws F you guys Yes I have a receipt to prove I was there
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December 2023 by Mark Harris
Paid over 3k for my wiring to be replaced the “best mechanic “ cut peices of the wires spliced them together then just put tape over them after I already paid for new wires. Avoid if possible . Workers were very unprofessional while the manager stood by and watched
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November 2023 by Mark Fenix
Have always trusted these guys for years but my last oil change/tire rotation they didn't bother to check the air in my tires. Rolled in with 37psi on all four and a day later I was down over 10psi. Someone clearly didn't adhere to their inspection checklist before releasing the car back to me.
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October 2023 by Rose S
They did in fact change my oil, and then sent me a bunch of bull about needing new tires because ALL my tires had 4/32 tread, which is interesting because I had the front two replaced less than a year ago with brand new ones from Big O. And the back 2 are only 3 years old. So how would they all have the exact same tread, much less all need to be replaced? I'm not exactly a roadster in my little subcompact car. I don't like scammers, and I don't respect businesses that try to take advantage of people. They also sent out coupons quoting $50 or so for a synthetic oil change and then at check out added on an additional labor charge, so ultimately no change. I would steer clear.Service: Oil change
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October 2023 by Mike and Susan Pozek
Even though was only a free brake check, sarah the front desk lady was nice and helpful. The tecnician Who inspected the car was a nice guy and explained things well.. I absolutely love the way you take pictures of the work and what they are checking!!
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October 2023 by Tracie Thompson
I appreciated the level of quality not only of the service provided, but also of the communication. It was raining like a beast outside and the place was packed full. I was in and out of there in 25 minutes just as I was told I would be. Very positive experience. Thank youService: Auto battery replacement
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September 2023 by Faye M
I would be very careful about the recommendations that this company provides. I took my car in for an oil change and they told me my car with 34,000 miles needed to remove and replace a CV axil assembly for over $600 asap, the dealership still had a warranty on my car so I took it there instead and the dealership said it was not needed. I called the store manager 5 times in 2 weeks and I still haven’t heard back from her, the district manager or the owner.
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August 2023 by Sean F
Great service, friendly, and the mechanics are great! Came back after initial repairs for some splash shields that had to be put on and noticed the mechanic checking his previous work and making sure that I no longer had an oil leak. Very pleased with the service as a whole!Services: Air & cabin filter replacement
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August 2023 by okhandyman
Not a good experience. On my way home from work at about 6 PM, or I noticed that my brakes started grinding. Being so late in the day I didn’t figure any garage would be open so I decided to wait until the next morning, to try to get my truck in the shop. So Tuesday morning I start making phone calls. Every place I called was at least one week out. Obviously I can’t drive a week with my brakes grinding so I figured I was going to half to do it myself which I’ve done many times before. It’s just hard on my back now. Eventually, however, I called Meineke, who was able to get me in within the hour! (I soon found out why they weren’t as busy) it all started as soon as I walked in the door. The redhead at the front counter started asking me for my information to enter into the computer which is normal. At some point she asked for my email to which I replied that I didn’t have one. She then stopped and stared at me for a few seconds like she was confused. Then she said that she has to have one to continue the process. I then told her that I was not going to give her one. Because I don’t want the junk mail. She proceeded to explain how I can turn the preferences off to regulate what emails I can get him. I then told her I don’t want to have to do that. Which is why I’m not giving you an email. She then said that she had to have an email to proceed. So I said, are you refusing to do my brakes if I don’t give you an email? She said no, and began aggressively typing and clicking away on the computer I’m assuming to bypass whatever she was in. At that point she asked for the keys and they got started on my truck. About 15 to 20 minutes later, she comes back to me with a quote to replace my rotors. She tried to explain that they were ground down too far on the inside and had to be replaced. Mind you, my rotors were replaced a year ago. They were affectively brand new. So I asked to see them. When I went into the garage and looked at the rotors, there was obvious damage from metal to metal contact, but none to the extent that the rotor would need replaced. I asked her to just resurface the rotor, and she said they could not do that because it would bring the thickness of the rotor down below acceptable tolerances. Like I said, these were brand new rotors with minimal damage on the inside only. I told her I did not have the money to replace the rotors and to just replace the brake pads like I originally asked. She seem to be annoyed by me at this point and so I went back into the waiting room. About another 15 minutes later, I noticed another customer came in needing his brakes fixed as well. They were speaking loud enough to where I could hear her, and she said, verbatim, the exact same things to him that she said to me about the pads and rotors. Almost like it was a script. I felt like they were trying to hustle me! After about an hour and a half of this, they brought me my keys, I paid, and left. You would think this annoyance would be over. And you would be wrong. About 8 o’clock that night I got a text from them about setting up an account to receive updates and promotions! And gave me a link to click on so that I can go in and change my preferences for the text message that I just received! Everything that I was trying to avoid in the very beginning by not giving my email! Very disappointed, annoyed, disrespected, and not heard. Nothing good to say at this point.Service: Brakes
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August 2023 by Craig Gibson
I visited to use a good coupon and will return as I received a good oil change. The tech suggested other possible services that need attention, but no pressure to get them done immediately.
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August 2023 by Danielle Reichart
Went to get my AC fixed. The people that helped me were very pleasant and very nice, they made sure to explain everything to me in a way I understood. The whole process of the estimate & the actual fixing process took two hours (which is was faster than I expected). Great experience & didn’t completely break my bank!Service: Auto A/C recharge
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August 2023 by Joana Starnes
I made an appointment for my S/O on 07/25 (24 hours in advance) for yesterday (07/26)at 3:30pm. On 07/26 we dropped his car off and they said it would be done by the end of the evening and they would call him once they finished. Around 5:30pm we called because they were closing at 6pm and we still hadn’t heard anything. They told us that they hadn’t even looked at it yet and that they would take care of it first thing in the morning the next day at 7:30am because his car was the only one left overnight . (The following day would be 07/27) Rightfully so, he was frustrated because they didn’t communicate that to him until he called and they probably weren’t planning on it either, but he just said okay and dealt with it. So this morning (07/27)he goes to get his car at 8:30am. They still hadn’t even looked at it and told him it would be another hour and a half before they would even get to it. He had work at 10am. He called again right before he went into work around 9:50 and they claimed it would still be a bit before they got to it. We were finally able to pick up his car at 4pm. We booked an appointment for an oil change and an inspection and it took them 24 1/2 hours to even get to it. And when his mom went to pick up the keys, the receptionist was on a personal phone call and continued the phone call right in front of his mom and immediately started talking to the person as though they were a customer calling her cell phone. I MEAN IT’S LAUGHABLE BECAUSE IT’S ABSOLUTELY RIDICULOUS. I’ve never seen such awful communication and customer service. We are not pleased and we will not be returning to this location EVER.
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July 2023 by William Carter
I wanted an oil change. I got tires, brakes, suspension and more checked. My car has 10,249 miles. I don't care about inspections, I just wanted an oil change. It took two hours. Should have been 20 minutes with my appointment.Service: Oil change
