ICON - Lenexa

Hours: ICON is a medical research facility that has received mixed reviews from participants. While some have had a positive experience with the friendly and dedicated staff, clean facilities, and generous compensation, others have raised concerns about the organization's policies and procedures. The facility is praised for its polite and competent staff, clean and modern facilities, and good quality food. Participants also appreciate the efficient procedures that bring the required tasks to them, rather than forcing them to rush from one station to another. Additionally, the generous per diem payments and timely debit card payments are seen as a major advantage. However, some participants have expressed frustration with the facility's approach to retesting blood work and study participation. They feel that the short notice for repeat blood tests and the uncertainty around study spots are not communicated clearly enough to volunteers. There are also concerns about the facility's responsiveness to feedback and a perceived lack of transparency, especially when study participation is low due to reduced sponsorship. Overall, ICON seems to provide a generally positive experience for participants, with a few areas for improvement in terms of communication, flexibility, and responsiveness to feedback.

1. Lenexa, Kansas