-
January 2024 by Mishawn D.
It is not often I need to go to a beauty supply store, but when I do, it is for something pretty specific. As a Black woman in JoCo, it is hard to find a beauty supply store tailored to us without driving to "urban areas." JoCo is what I consider an urban hair care desert, and often Black women and other POCs will settle for less. Product inventory: 9.5/10 The store is well stocked with a variety of items. I had no issue finding what I needed at a decent price. Customer service: 8.5/10 This is a sticking point for this location according to previous reviews. The ladies working today were personable. They spoke when I walked in and professionally interacted with customers. I know I looked lost for a second looking for one item I needed, and it would have been nice if they offered to assist, but it wasn't a deal breaker this visit. I also felt like I wasn't being watched as other reviewers have mentioned. Shop at home: 10/10 Star Beauty has a website where you can shop and have items sent to your home, which is nice. From what I could tell, the online inventory was pretty decent and beat getting out in the cold. They offer free shipping after spending $60. Overall: 8.75/10 The store had exactly what I needed. It is in a good location with great product inventory. Black women have other options like Bunny's in KCK or Olathe Beauty, but Star Beauty is my recommendation.
-
September 2023 by A G
I’ve been coming here for close to 10 years and this hands down has the largest variety of hair products. Not sure why people would even entertain the big box hair stores with this place’s offerings.I will say that the girls that work at the register are not very friendly. They don’t greet you and will ring you up without speaking aside from giving you your total. Also, they seem very put off that they have to stop their side conversations to help customers. This consistently happens so I can’t just call it a one off. It’s nice to see actual black people working the register, but they should really work on basic hello’s and pleasantries.
-
August 2023 by Kim K.
Very mean and rude supervisors/owners. Poor customer service from the owners/supervisors, just horrible. Glad the cashiers are a bit better.
-
July 2023 by Vickey Samuels
The experience was wonderful the service was great! I will be going back.
-
June 2023 by Allee Toyloy
Worst business ever!!! So rude. Their policy states that a person can try on 3 wigs per visit. So because I decided to come in the store three times they want to tell me I am not able to try on any more wigs. I called this incompetent business etiquette because when I spoke with the manager and explained that their sign says 3 wigs per visit all he can tell me is one visit per day. So clearly they want to make their own rules for certain customers.Fix your signs or go back to where you came from
-
June 2023 by Jimetta Lyons
A good variety of hair products. The store was very clean and the cashier was friendly.
-
June 2023 by Life with Andrea Faith Fitness Fun
They don't care about their customers and the owner is very rude.
-
May 2023 by Shautay Wade
This has been my go to for years. All employees are highly knowledgeable about hair! The manager really Rocks!!
-
April 2023 by Aly G
The lady that helped me was exceptional!!! I wish I could remember her name, she was very patient with me & helped me find my exact shade & style of extensions for a photo shoot. ❤️❤️
-
April 2023 by Stephanie Molitor
Great selection and prices. Everyone here is super helpful and friendly.
-
April 2023 by Gwendolyn Wise
Nice place and very organized. Customer serviceis awesome
-
April 2023 by Sherry W.
The store is clean and may have exactly what you're looking for. If you're in the store just before they close, you may get that mean mug from the owner to get out! You can tell they are not about customer service and want to avoid paying their workers past closing. They should change their closing time back 30 minutes so the last minute customers can be helped professionally. I hated to see the young ladies working lower their heads in shame while the owner stood on the side like a micromanager. I could go on from here, but I will not.I may give them another try, but I will not go in close to closing time.
-
March 2023 by Kim Williams
Love this place you can find so much having to do with hair and then some.VERY clean store as well.
-
March 2023 by Susi Wolfe
I would love to say I have found my spot...but no. A few days ago I bought a synthetic wig. I couldn't try it on at the store because of my hairstyle that day, however, when I got home, I realized the color did not look good for me. I went back today to return the item that was UNUSED...UNOPENED...had the tag on it and the hairnet still attached. I had not taken it out of the plastic bag since when my husband saw it, he immediately said it wasn't good for me. The man at the register told me...rudely, that it is on the receipt that they do not accept returns. Now, I am new to wig buying and so I didn't know that. When I bought the wig I didn't look at it to see if you could return it either. And no one in the store told me that it couldn't be returned. I literally was going to exchange it for another color, and since my hair was braided down, I was ready to shop for a few more wigs. Their policy of no return on an unused item is d**** I have no use for this item. And now they have lost a customer. So I give them a 0star for poor customer serviceDon't shop here...get it fast and returnable Online. Look for black wig stores.
-
March 2023 by Mrs. Angel Williams
Very clean store, with polite and helpful staff.
