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January 2024 by DOG AND BALL PRODUCTIONS GOODBOYSGUILD
I just wish it was easier to know what they would cover
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December 2023 by alucard366
Apparently doing the opposite of what a client wants and raising their already dangerously high blood pressure is something their staff views as proper conduct
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November 2023 by Shawn
Rude rude rude Customer service
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November 2023 by Patricia Burnam
I don't know I didn't know I had it when they registered me for it they never sent me anyting another thing is now they took me off cuz they wanted $200 copay or whatever it is I don't understand you guys I want to cut try to call to find out about things I get the run-around
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October 2023 by Courtney Miner
Great customer service and awesome benefits for your whole family would recommend
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September 2023 by Joshua A.
Terrible experience. Went to get simple blood work done here and they messed up the first time and had me come back in. Two weeks later I get a call from Dr Kumar saying it was messed up again and they needed to send me to another location to get it done correctly. Since then I have a received a bill from both sunflower and the other company they sent me to. After speaking to Dr Kumars nurse she was looking into it and now after multiple calls and voicemails no one will get back to be all because of their mistake and now I am double billed. I will never recommend this location to anyone. I understand mistakes happen but there has been zero resolution to something that was completely their fault.
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August 2023 by Lucinda Laymon
I have numerous health issues and they care . So with that?
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July 2023 by Payton Gaul
Good customer service and I wasn't on hold for long
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June 2023 by Mel Erhart
Most of the people I’ve spoke with are friendly, but it’s been almost 2 months and my issues has not yet to be resolved, or I get transferred back and a forth. When asking for a supervisor I’m told there isn’t one to transfer the to. Very disappointing, when they fix it for one person on the policy but fail to do so for the others, even when specified that it was for all consumers every call.
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June 2023 by Amber Layer
Very respectful people and always on top of everything!
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May 2023 by Anisa M
I keep receiving text alerts/text messages from Ambetter about health screenings that need to be completed. I contacted the company and requested that all notification alerts would be turned off/disabled, etc. But I keep getting them and it's very frustrating. Not very happy with the service and will look for another health insurance company when I'm able to change providers.
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April 2023 by Carl A.
I gave them 1 star, because there are no negative numbers available. The WORST excuse for customer service EVER. You have to listen to over 3 minutes of "messages" before you even get the opportunity to "Press 2 to speak to a representative". They go to a lot of trouble to try to avoid talking to customers.After multiple calls, and no resolution, I got frustrated and asked for a supervisor. The rep told me that I could not speak to one. I repeated my request, until she disconnected the call. How professional.I still need medical coverage, so I called back. The next rep I spoke with actually understood the issue, and told me how to resolve it. The problem is that, even though the website has my SSN, it assigns different issues with my account individual "case numbers", and it can NOT access them with just my SSN. So he told me that I have to log in and "link" my cases.... because somehow they paid $$ for a computer system that, even with my SSN, can't do that on its own.I was so pleased to finally see a light at the end of the tunnel. I followed his instructions and went to the page to "link" my cases. Unfortunately, the first bit of info it wants from me is the case number that I wish to link. Now, given that the reason for my original call is that I never received the renewal paperwork, and the website can't "find" my case(s) based on my SSN, where do they suppose I would find that case number, to enter it into the system? How is it that three reps couldn't get me to this point, and the fourth rep, the one who sounded like he knew what he was talking about, knows that "linking" cases is the issue, but does NOT know that the case number is required to complete this process? And, since he said they've been getting "a lot a calls about this", why hasn't it occurred to someone to coach the people on the phones about such basic information?
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February 2023 by Barry Dawn
We always have so much fun here! Every year I buy a membership and every year we wear it out. We enjoyed the storybook display so much, we were sad to see it go. The kids really enjoyed the Daniel Tiger display.
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February 2023 by Shaela Molina
I'd give a zero if I could. Very uncaring about people. Refuse to help in what could be life threatening issues. They hide behind customer service reps to avoid doing their job
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December 2022 by S L
Just spoke with Carmella on the phone for some direction on my current secondary insurance.. She went above and beyond my expectations and was a breath of fresh air today! I appreciate her willingness to explain more about the state insurance to me and give me the opportunity to speak and ask questions so she could direct me appropriately! Thank you for your help Carmella!
