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March 2023 by Lee Hamilton
The staff at Bank Midwest is top notch. Sherri Melanie and Arielle are very knowledgeable and professional. They provide exceptional customer service.
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December 2021 by Bitsy Neighbors
I have never had a bank treat me so wonderful, personally and professionally. They truly are the best. And Melanie Mays is the absolute best worker there. Always helpful, polite, kind and overall just awesome. I highly recommend them.
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September 2021 by Michele Gilner
After 30 years this is definitely not the same bank. Training is needed but now they can't keep people. Don't know how to do loans, handle IRA's, handle business accounts. 2 hours to close accounts, seriously??? Not the bank it once was go somewhere where they actually know how to make a debit card waited 3 months was told it was in the mail 3 different times. Was never done.Seriously??
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August 2021 by Emma Wernex
Great bank. Great staff. Always there when I need them.
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July 2021 by Tony Farr
Love my bank!! I've banked with the Business Manager, Sherri Howard, before and followed her right over to Bank Midwest in Louisburg, KS as soon as she was hired. Sherri always ensures that top notch service will be provided under her umbrella. Arielle Garr takes care of the better part of my Small Business banking needs and I cannot praise her enough for the commitment to top quality customer service that she exudes on the daily. She is highly knowledgeable about the bank products and has never failed to exceed my expectations. Thank you, Bank Midwest, for the great exceptional service!!
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July 2021 by Janet McElyea
Bank Midwest in Louisburg is a breath of fresh air, and like stepping back in time to the way things used to be--when customers were valued by employees who were invested in them, and who were trained to respond to their needs. This is the way of things at this branch in Louisburg.I have never met a kinder, friendlier, more capable staff ANYWHERE than I have at this branch. (No, I hadn't known any of the employees personally before experiencing their professionalism and dedication to me as a customer.) They are all fantastic, and this exemplies the excellent leadership they are under. Sherri Howard, whatever you are doing there is working! You have the happiest, most invested, employees on earth!Ariel Garr and Melanie Mays, you're the best. Really. You never fail to be sunshine in all weather.
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February 2021 by Michele Price
After 30 years this is definitely not the same bank. Training is needed but now they can't keep people. Don't know how to do loans, handle IRA's, handle business accounts. 2 hours to close accounts, seriously??? Not the bank it once was go somewhere where they actually know how to make a debit card waited 3 months was told it was in the mail 3 different times. Was never done.Seriously??
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January 2021 by Kimberly Gillard
I've had several accounts for many years. I don't know what happened with the staffing recently, but the new girls have been great with the transition. I understand the lobby hours with the COVID going on. I recommend Bank Midwest / Louisburg
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January 2021 by Mark Bodine
Not the hometown bank I'm used to.....horrible customer service....new automated phone system that is hard to navigate then on hold for 20 minutes before anyone bothered talking to me...Peoples please come back
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March 2020 by Nathan Jones
Gone downhill since people's sold out to bank Midwest. They now have horrible lobby hours that do not take into account the majority of people who work 8-5.
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February 2020 by Shea Page
Terrible bank. They have decided to let go of over half the staff. We pulled our accounts and will not be returning. The hire up's do not seem to care about customers or basic needs. They only seem to want the highest paying clients.
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November 2018 by Scott Hoover
Great bank
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July 2018 by Lance Windholz
Amazing staff. Always helpful and friendly!
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December 2016 by Nichole Hodnett
Kind staff
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April 2016 by Glen Shurtz
Been banking at people's bank since 1992. Never had a problem from this bank.
