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November 2023 by Sharon Pemberton
For a one hour new tire appt, I purposely left vehicle there for the afternoon so I would be confident it would be ready for pick up when I needed it. They waited until the last hour to complete, which made me panic. Thankfully it was ready, but I didn’t appreciate the unnecessary worry. Also all four tire pressure were different; 40, 39, 37, 36. Would have expected a bit more consistency, but I had no time to turn around and go back. Had to take care of it another day. They also did not replace my chrome caps from the old tires to the new ones.
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October 2023 by Rennie
When we arrived they were waiting to take our two vehicles for tire rotation and oil change and overall check. The work was completed efficiently and we were out.The mechanic met us in the lobby to explain what needed to be done in detail. He was respectful and patient. The front desk manager honored our free tire rotation policy that accompanied our tire purchase from Florida. We would highly recommend this business for car care.
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October 2023 by Kristen Johnson
My husband and I love Burnett! After having terrible experiences taking our van to the two local Ford Dealerships we found Burnett and we won’t go anywhere else. They are super friendly, efficient, and do quality work. I’ve taken my car in a few times and I’ve never felt pressured or taken advantage of as a woman. They have actually talked me out of unnecessary services that I thought I needed and gone above and beyond when I needed help with other car issues. We can’t recommend them enough. ❤️
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October 2023 by Mary Thompson
I will never go anywhere else but Burnett's Auto Service on west Anderson Ave. They came and picked up my vehicle and brought it back after being serviced because due to major leg surgery I am unable to drive at this time. They always check everything on my vehicle to make it safe for me to drive. I appreciate them 100%!!
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September 2023 by Susan Stout
I stopped in as a total stranger and was treated as a long time loyal customer. I didn’t have an appointment but they helped me immediately. I couldn’t be more satisfied with my experience and will continue to work with Burnett Anderson!
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September 2023 by Eva McLaughlin
I felt kind of judged when I first went in. I had called ahead of time to make an appointment for an oil change, and I was told no appointment was needed. I then went in early to get it done and I was then told I should have made an appointment. I was obviously confused and nervous because this is my first car and first time trying to get it looked at. I scheduled an appointment for the next week and I went in and it went smoothly. I appreciate the fact that they have drivers available to take you wherever you need after you bring your car in. It was done before noon and from what I could tell, my car felt better. The one issue is that my oil change light was still on. I’m not sure why they would change the oil, see the light still on, and not let me know or try to solve it. I feel really in the dark about my car and I genuinely feel confused and I feel like I’m being looked down on because I’m clueless. Not a bad place, but they could work on some things.
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September 2023 by ORA LEMON
Had a great experience with this business. The one located on Anderson Ave. From the appointment, through the service of ordering new tires, having them put on and front end alignment. They offer you free transportation in the local area while your vehicle is being serviced! During the cash out process, everything that was done to the car was explained thoroughly. Thank you for the great service. Will definitely use them again
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September 2023 by Paige Leonard
I’ve been going to Burnett’s for years. People seemed friendly and never had a problem.Recently, though, I went in to get an oil on my new car. I went short noticed and I was thankfully squeezed into the schedule. Everything seemed fine. I was about to go on a road trip to GA. Was coming back to KS through MO when luckily someone noticed my car was smoking. Turns out my oil filter wasn’t quite snug enough. Oil had spewed all around the filter. When it was taken off to be inspected, what we found was a piece of dried grass stuck on the rim of the filter. Needless to say, I’m lucky someone pointed out the smoke to me. It’s very likely the engine would have caught fire, since I had another six hours left on my drive home. That would have been a very expensive mistake.
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September 2023 by G S
I live in Kansas City, and my daughter is a student at K-State. When her car would not start, I asked Burnett Automotive to take a look. Austin was very helpful and quickly diagnosed an unusual electrical issue, got the car running, and the total bill was very reasonable! Honesty and reasonable pricing, Burnett definitely has my confidence. Thanks Burnett Automotive and thanks to Austin!
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September 2023 by Chris Giroux
Rolled into town for the game on a Saturday morning at 7:30 with a tire repair need. Burnett was able to get me in and took care of it no problem! Very professional staff! Will definitely go back for other service needs.
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September 2023 by Jason McConnell
Very fast and friendly service. I got a front end alignment and it was completed within 20-25 minutes. My trucks steering and handling feels like new again.
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August 2023 by Khalik Henderson
I had a fantastic experience with Austin at Burnett Mechanics. He skillfully replaced the exhaust manifold gasket on my Ford F250 diesel. Not only was the work done with precision, but it was completed surprisingly quickly and at a reasonable cost. I can't recommend Burnett Mechanics enough; their professionalism and expertise make them my go-to mechanics in Manhattan, Kansas. These guys are truly respectable and reliable.
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August 2023 by Bill Sturges
Great service. Took time to explain problems and offer several options to fix without being pushy. I felt like I made decision to fix without pressure from them. Will continue to use them for auto problems and maintenance going forward. The pricing was reasonable and fair. Highly recommend to anyone needing auto issues. Special shoutout to Austin for his help for us since we just moved to Manhattan
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July 2023 by Steve Barrera
I’m new to Manhattan KS and was recommended your service by my father in law. You guys did an awesome job fixed my issue. Love the text feature that your shop has to inform customer of status and appt confirmation. You guys have a customer for life.
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July 2023 by Maryellen Titus
We have been taking our cars to Burnett’s since they first opened and have never been disappointed in the service. We always know we will get the best and right service for our cars. Burnett employees share a friendly attitude with their customers. We wouldn’t go anywhere else for car service.
