Comfort Suites Manhattan presents a mixed experience for guests. The hotel is often described as alright or okay, with a very reasonable price and an easy check-in process. Many guests found the beds comfortable and the suite size appreciated, with a separate sitting area. Staff receive consistent praise, noted as excellent, very accommodating, and thoughtful, with front desk service handling concerns well. However, significant issues are frequently reported. Cleanliness is a common problem, with rooms sometimes found a little dirty, including hair on bathroom surfaces, loose trash, and dirty-looking bedsheets. Hallways can have an old locker room smell. Maintenance is a considerable concern, with broken items like a shower knob, a non-functional coffee machine at breakfast, a hot tub with only one working jet, and a non-working sauna. Hot water can come and go, sometimes affected by laundry schedules. The property feels dated, with dirty carpets and grimy chair backs. The included breakfast is often disappointing. Issues include broken equipment, cold eggs, stale bread, orange juice with a strange taste, and waffles that stick to the machine, though sausage and waffles are sometimes good. Parking instructions can be confusing. Overall, experiences are a mixed bag. While some would stay again, others recommend looking at other area options prior to making a decision, noting the facility does not meet the standards of corporate-owned properties.
Evening Front desk gentleman was friendly and helpful. I would stay again. Thank you !!!!
December 2025
This is an alright hotel. The price was very reasonable, and check in was easy. However, the room was a little dirty. There was hair on the bathroom sink and counter, there was some loose trash left near the window, and the bedsheets looked like there was some dark gray dust or dirt on them.
December 2025
The front desk guy and customer service was excellent. I just called with a concern and it was handled well and I appreciate the thoughtfulness he had when speaking to me. Definitely recommend!