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February 2023 by taylor farris
I had the best customer service rep I have ever dealt with in my life. She was extremely patient and kind and if she hasn’t gotten one definitely deserves a raise! Her name was Michelle is all I know but absolutely amazing!
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August 2021 by Shae R.
Very Friendly Staff. Very knowledgeable and We were in and out quickly. We went to get my husbands debit card replacement. And had a document printed out. All of are questions and concerns were answered. :)
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April 2021 by phillip cordray
The new hold on checks being deposited is a major financial burden on my business. I have been here for 7 years and have never had an issue with my account. I asked a supervisor if they could bypass the hold by verifying the funds, (which has been done before) and was told that the hold is going to be there no matter what. Not very good customer service. I am switching taking my business elsewhere
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January 2021 by Heather R.
Ok this is my second time coming in this particular location and having an issue. The first time I came the employee by the name of Cole was giving my husband and I a hard time about opening up an joint account. He stated he needed to see our marriage certificate even though my husband and I have the same last name. Today I went into this location to deposit a check from Verizon for less than $200, and Cole was asking me all kinds of questions about the check and inspecting the check as if I made it in my car. I'm done with this location since I get treated more like a criminal than an actual member of the institution.
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May 2020 by Heather H.
Navy federal in Manhattan,Kansas IS TRASH!! I got my stimulus waited two weeks for it just so these hoes could take it out bc of "overdraft" the lady over the phone said she can't get to a supervisor so if you have any sense don't choose this bank!if I could give it no stars I would!!!
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January 2020 by Valerie Durham
Best customer service
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July 2019 by Alexis Parker
This establishment is super unprofessional. I do not have a bank with this place but they have an ATM outside their place. In attempt to pay rent I used they're ATM and the machine took my card and never gave it back. I contacted but the customer service and they local store. In which they told me that my card had been shredded. Did not tell me the reason as to why it was shredded but that I could open an account with them. Propaganda in which I was left with no way to access my account. They showed no remorse. They should kept trying to get me to start an account.
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June 2019 by Charlene Riggs
AWFUL BUSINESS PRACTICES! PLACES HOLDS ON MEMBERS ACCOUNTS WHEN THE 3 GUIDELINES FOR PLACING HOLDS ON ACCOUNTS DID NOT OCCUR! I HAVE AN ADDITIONAL $$$ CREDIT ON TOP OF MY $$$ CREDIT LIMIT! THEY COULD (REGARDLESS IF THEY DECIDE/CHOOSE TO OR NOT) MAKE EXTRA MONEY OFF MY $$$ ADDITIONAL CREDIT!
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April 2019 by JJ K
They like to argue with you with everything and they want to make sure they are always right. Well, you also get a lecture if you don't know their banking system. Just very ugly customer services every time I go. Just don't want to deal with these people. They want to be your boss telling you how to talk in the bank language. If you don't know the term, they will give you a look and you feel so dirty.
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June 2017 by Sonia K.
When I went to school in Manhattan I banked at this Navy Federal. Over the years I visited this bank numerous times for counter checks, notarizations, etc. Every experience no matter how mundane was pleasant. The customer service at this bank is top notch.
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May 2017 by Joshua Blea
Always be 100% helpful with anything you need.
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May 2017 by Devin Shaw
The best bank / credit union ever
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May 2016 by Kumiko Hernandez
Customer service is amazing. Staff is very friendly
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May 2016 by H J
I was in the process of changing all my banking needs to Navy Federal. However, I started to refinance my mortgage and was treated with a lack of respect by one of the lenders. His attitude was that of someone who did not care. To summarize I cancelled refinancing of any loans and closed any account's. I do not recommended them to anyone.
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March 2016 by Taylor Gumbert
I tried getting a car loan and the lady who helped was the up most disrespectful lady I've seen. Had nothing to do with helping me out. Said no and that's it's. Very upset about the way she did things. I'll probly never go to navyfederal in junction city ever again
