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July 2022 by Cheryl
Totally recommend!!! Called to make a reservation after my uhaul reservation was canceled somehow. And Dave was able to help get me a truck on the day I needed!!!
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July 2022 by Jeff Hoss
Clean trucks and polite associates.
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July 2021 by Anatalia Joy
Difficult to rely on and poor communication. We booked a truck for 8am and didn’t get it until several hours later on our moving day, and never received any updates— we had to call and ask several times on the status. The agents were nice and seemed to mean well, but the company this was not a great experience.
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March 2021 by Laura McDaniels
Went and picked up a friend from there after he dropped off the rental truck.
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August 2020 by Forrest Chumley
Penske is a mess. Folks at Waters are trying but they don't have much to work with. I reserved a small cargo van using Penske online. When I arrived I was told they do not have such vehicles at this location -- never have had any, and don't expect to ever have them in the future. I have important plans. I asked if they could substitute another small truck for the same price. They had only two trucks on the lot but one was available. Waters employees tried hard but failed to reach anybody at Penske who could authorize the transaction. I eventually gave up and left empty handed. My plans have been turned upside down. I can't recommend this incompetent company or its local operation.
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August 2020 by John Turner
Don't do business with them, the day before the move they call to say sorry we don't have a truck for you anymore, even though we reserved it 3 weeks before.
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June 2019 by Kali Simpkins
Awful customer service from some of the staff. The truck we rented didn't start up and the cab was filled with trash and nails. They didn't clean the cab upon request and hired a mechanic who did the minimal amount to fix the truck. The trailer we also rented doesn't have working break lights and will need to be seen again by another mechanic. We lost a whole day of moving due to inefficientcy of the Penske Company and rushing to meet our deadline. We now have to rely on this truck to move across country safely.
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September 2018 by Scott Hooper
Won't rent car hauler unless your renting a box truck
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April 2018 by Tay Linderer
I called the Lenexa location because a Penske customer had reserved a 26 foot truck over a month ago. I was told by KEVIN that "there is no one going toward Manhattan today so they probably can't get the truck today". I told KEVIN that the customer absolutely needed the truck, and after being put on hold, he told me that he "guess he could send someone our way with a 26 foot truck" and that we could expect the truck to arrive by 2. The truck came, but it was a truck with a lift gate. The customers also needed a car carrier, which can't be pulled by a truck with a lift gate. We were told by CAMERON, who I had not spoken to, that apparently I told him that we needed a truck with a lift gate. I never said any such thing. CAMERON hung up on us multiple times when we tried to call him back to fix the problem. The customers, who were told that there was a truck ready for them, had to leave empty handed again. Finally, after CAMERON lying repeatedly and refusing to speak to us, we called the District office and we were able to get a 26 foot truck heading our way. We have had many problems with KEVIN and CAMERON in the past.
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February 2018 by Jack Fry
Don't expect good customer service. Had a truck reserved for mid morning. Arrived, and it was in the KC area. Told it was on its way. Called 3 hours later to check, and it hadn't arrived and was told they hadn't heard what its status was. What good is a reservation? Why not call the customer before they arrive to pick up the truck to tell them that the vehicle is not on site?
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September 2017 by Brandon Sargent
Flexible about pick-up time, courteous service.
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June 2017 by Doc Spook
I had a 2 month prior rental cancelled by Budget and called Waters 3 days before a holiday weekend. They not only fixed a truck that the previous renter had broken so i could rent it, but gave me a discount so i didn't have to pay the last minute premium. Waters is a class act!
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March 2017 by Brian Lilley
Avoid at all costs! We reserved a large truck for a 300 mi family move. They contacted us during the week to ensure we would pick it up. Then when we went to get it, NO TRUCK. The regional office said it was 200 mi away and they hadn't been able to start it. We were given no courtesy call prior to our pickup time, no recourse of action, NOTHING! The employees at the local hardware store / Penske contractor even stated that Penske drops the ball like this FREQUENTLY. This company has little regard for the families they affect and the local business partners whose reputation also gets tarnished by their amateur performance.
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February 2017 by not boring
Friendly and fast. Got us in and out twice within 5 minutes. Everyone is friendly. Great introduction to the state of Kansas. Huge hardware store guaranteed to have almost everything