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January 2024 by Amanda
Terrible. Can’t get ahold of anyone. Hours say they are open. Door is locked. Lights on. Knocked and nobody answers. My doctor sent me here for fasting labs this morning and I had to drive 20 miles to get here to sit in the parking lot trying to figure out how to get in and what to do. Would not recommend if you can avoid it!
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August 2023 by James Phillips
Very Very Very Rude Girl said something racist to us on the way out the door after refused to help us because it was 220 in the afternoon and she closed at 230 I'll never go back and I'll let my company know why also I don't know what has happened to this place but it's not good at all if I could give it a point of a star I would this place should just close down altogether
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July 2023 by E Bish
This is the second time I've shown up for labs (fasting) and the building is closed. The first time I talked to someone at customer service and was told the phlebotomist didn't come in. Later received an email that said "location closed for building maintenance." Ha. That's a lie. This time it's just "closed for building maintenance" in an email (but we know it's due to lack of staffing). No note on the building either time. This didn't happen when they staffed two people at a time. Total waste of effort and time repeatedly. It's really gone down hill the last year.I will be looking into St Francis labs from now on. (Covered by Insurance).
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July 2023 by Michelle Florence
Tomlin (SP?) was absolutely AMAZING! I did not look like a mummy after she was done sticking me for the blood draw! She stuck me one time and was done. She was friendly, and excellent at what she does. Highly recommend Quest and to see Tomlin! Thank you!!
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April 2023 by Kelsey Hanzlicek
Tried calling nervous times for pricing questions. No one answers after being on hold for 30 minutes. Went in in-person to ask the same questions. They only have 1 person on staff. When I asked her if she could help me, she was extremely rude and told me that I would have to call the 800 number and “maybe” they could help. Do not use this lab!! Very poor customer service!!
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October 2022 by Barbara Meadors
I've always had great experiences with the phlebotomists here. They are really nice and knowledgeable.Unfortunately Quest is very hard to contact (impossible even) and this place doesn't take walk-ins. The website needs to have a way of showing that on a case by case basis based on if another person is working that day so people don't waste their time coming in and hoping they can get drawn.
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October 2022 by jenny Mattison
I am trying to drug test for a job. Sample was submitted LAST TUESDAY and they still don't have an answer. I was supposed to start my job today. Because of the delay, I am unable to. I will be suing for lost wages everyday that they don't contact my new employer with the results. Customer service was extremely unhelpful and didn't bother to pay attention to the fact that sample was sent in a long time ago and should have already been tested. Being how it's my body. I also have the right to know my results since this is not a criminal case. It's for a job, for God's sake.
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March 2022 by Oldfart
Clean and professional service. Have not had any problems.
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February 2022 by Kimberly Golbek
The lady was rude and unfriendly!
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November 2021 by adelaide thompson
don’t even bother with this place, staff is incredibly rude and unhelpful.
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August 2021 by david arnold
Very friendly and prompt. Online appointment scheduling and check in was excellent . In and out in less than 10 minutes.
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January 2021 by Jo Ann Zahner
Wow this place is great. Clean, efficient, professional and friendly. The staff did a great job and made this almost pleasant. Thanks Quest!
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December 2020 by K. Morgan
We have been getting regular blood draws at this lab for the past few years, and we have been nothing but 100% pleased with our service. In particular, Melanie is the best. She is kind, caring, non judgmental, and good at what she does in terms of drawing blood, and navigating the paperwork etc. We highly recommend.
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November 2020 by Shelli Dikeman
Incredible caring staff!!
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October 2020 by Alexander Blaine
Imposible to contact via telephone. terrific phlebotomists with awesome interpersonal skills
