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November 2023 by Kyle Ochs
Really friendly and helpful staff every time. Thank you Amber making updates to our policy and getting answers to all our questions! I highly recommend this team.
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September 2023 by Mike
Personal attention to detail. You speak withan actual person not an automated voice assistant. Answers to questions and concerns are answered quickly and concisely.Claims (car accident) and pitted windshields are handled thoroughly and professionally. We had concerns about a collision repair service who did very poor work on our car. Tim Engle’s office sorted everything out immediately. We were sent to another collision service whose service was excellent. American Family dropped the agency whose service was poor.
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September 2023 by Jeff Thurlow
Tim Engle Agency has always gone above and beyond. They are very transparent and responsive in meeting our needs.
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July 2023 by Amanda M.
I’ve had this insurance company for 15 years. They are the best! Always available to help or answer questions! I’ll never go back to insurance without a local agency!
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June 2023 by Lee Overley
The last storm that came through had some hail. I happen to have posted a pic of a big hail stone that night. Next morning Tim himself called to make sure if I needed an adjuster to come out they would be right out. That type of personal service from the owner of the agency was amazing!
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May 2023 by Michael Disney
Tim Engle and his Team are great to work with!! Nothing compares to an agent that knows you and your family personally.
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May 2023 by Debra Edwards
Love working with Tim and his staff. They are always quick to respond and always friendly and willing to help anyway possible!!!
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March 2023 by Shing Chang
We are so glad that we had Tim and the rest of the American Family team in our corner. Our claimed check was sent to us promptly but it was deposited into our local bank without our mortgage company's endorsement, who insisted the "original check" should be deposited to its bank and refused to take any action. It took at least six calls and lasted more than a month without resolution! Every calls invovled robotic answering operations leading to faceless reps (different person every time) who did not care about their customers! Tim stepped in and involved our local bank VP. Problem solved! That is why we cherish local business with high quality customer services. Tim is a good example of it!
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March 2023 by Sharon Brookshire
A storm recently did significant damage to my home requiring water mitigation services, roof repair, and a complete bedroom remodel.It is quite shocking to see such damage in the light of day. Tim called me immediately to walk me through options and get the ball rolling on repairs. He even made many contacts on my behalf.Payments were received promptly and I am back to "normal". I know others who had damage from the same storm and they are still arguing with insurance to get damage repaired.I had no such issues and share my story with all.Thank you Tim and American Family!
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January 2023 by Donna Otte
My son, John Martindale, and I have been American Family Insurance customers for several years now. The agent we work with, Amber Griffin, has been wonderful to work with. She goes above and beyond taking care of what we need. We appreciate her very much. Thank you, Amber, for all your help and advice.
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December 2022 by kory rafferty
Very helpful when having to make claims. Extremely helpful to ensure I have the right coverage and adjusting any coverage where it is needed from one year to the other. I would recommend this company to anyone.
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December 2022 by Fred Darkow
Tim and his team have been very helpful and prompt with all our service needs over the years. I know you will like them too.
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December 2022 by Carolyn Devane
Excellent customer service! When Emergency Roadside Service company failed to take care of my emergency after 40 minutes, I called Tim Engle's agency directly. Diane took over and a towing service called me within 5 minutes. I was soon safely taken care of - Diane was a lifesaver! This agency has agents who truly care and follow up. I use this agency for all my insurance needs - auto, home, life, and business liability. 5+ customer service!
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December 2022 by Paul Schliffke
Our family has been customers of Tim Engle Insurance for almost 30 years. Always receive great service and prompt responses to questions.
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November 2022 by Lenny Skieff
Tim is the kind of guy who would show up on my doorstep if a family member passed. Homegrown. Thanks for always helping us out.
