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July 2024 by Harold Harris
AntiochRd and Johnson Dr store stop in and see LaShaundra for all your wireless and internet needs!!!!!
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June 2024 by Alejandro Wirth
Diego was amazing. I told him what I wanted to do. He helped me find the exact device and model and size storage. I had both of my boys who are under six in there. They were a little rambunctious, but Diego was so kind and loving to me and my family I'll definitely go back to the store if I ever need in store support, thanks Diego. You're the man.
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June 2024 by dee rich
Lashandra was very patience and so polite, I had a lot going on with me phone and she reassured me that she was going to fix everything and she did. The office was clean
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June 2024 by Taz Ridley
J was awesome. Thank you
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June 2024 by Nic D
Do not trust anything.They say they will lie just to get you to sign up for a contract. Pay close attention to your bill.Because they will add stuff on Without you knowing.
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April 2024 by Kelly Sherrill (KayBandoooo)
Visited the store on February 29th 2024 to fix my phone and The manager “esau” harassed me nonstop and when confronted about it I was kicked out & banned from all AT&T stores
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April 2024 by Bill Davis
So my invoice has gone up over a hundred dollars a month! Almost 200 a month and it’s on auto pay so I didn’t catch it. They are crooks and you can not trust them at all!
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March 2024 by Bridgette Brown
Great service
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March 2024 by James Barber
Active Armor is 8crappy software
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March 2024 by Bri'Shay Boyd
The sales rep that helped me, his name was Eli. He was great, my phone had completely shot craps I didn't think I could get another phone. Eli told me in the beginning he would help me leave with a phone one way or another and he did just that. When I got discouraged thinking I would be stuck without a phone for a while Eli lifted me up and kept me in good spirits also reminded me that he said he would get me a new phone one way or another. Eli also kept good conversation, took the time to ask me how my day was because I'd mentioned I'd just gotten off from work (memory care), I know it was his job to practice great customer service but it didn’t feel rehearsed it felt natural. Thanks Eli, I love my new phone!
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February 2024 by Sheri L Hammons
Jb did a great job today fixing my phone.
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February 2024 by Kellie O.
Eli was amazing. Very helpful getting me moved over from the worst company ever also know as Spectrum. I am a small business owner so customer service is key for me, they nailed it. Thank for your help! Eli 10 spectrum 0
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January 2024 by Douglas Thomas
The worker at AT&T he was amazing. Everything went smooth no complication, and he made me feel like family.!
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January 2024 by Amy Godwin
Diego was friendly, engaging and really took care of our family. I have been an AT&T customer 2004. People like Diego make me want to continue. He was laid back and conversational. I appreciated his eye contact and smile. It was nice to see a Hispanic male. I’d like to see him promoted. The store manager—not so much. You could tell the manager was ALL about the sales. No warmth and when Diego’s device wasn’t working to set up my automatic debit, the manager came over and said something like, “well, when the system goes down it could be a day before it reboots…” No affect and I felt like he didn’t care that I would have to return to the store the next day to set up my automatic debit payments. Diego, on the other hand, was apologetic and immediately pulled out his business card and told me his hours for the next day. Promote people like Diego who actually care about customers. Because of him we added yet another line. We now have 5 lines with AT & T.And another thing: When our home town CHIEFS are playing in a Divisional Playoff game against the Bills—Close the store so your employees can enjoy kickoff. AT&T is a multi-billion dollar company. You can afford to put up a fun sign at the Merriam store that the store will be closing early to help cheer on our team.So, a reward for Diego, a D-minus for the store manager and a bit of kindness for these employees who are working their butts off. The least you can do is authorize pizzas for employees to enjoy at the store while the TVs are tuned to the game.I went back the next day and was warmly greeted by Diego who took care of setting up my automatic debit payments, which will save me money, in less than 10 minutes. I offered him a hot drink from Quik Trip and he smiled and said, “No thank you. Buy a drink for a homeless person.”THAT’S THE AT&T CUSTOMER SERVICE THAT NEEDS TO BE RECOGNIZED!
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January 2024 by Maureen Reardon
JB is super helpful!!! Recommend ATT Merriam …. Great place.
