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April 2023 by Rick M.
The absolute worst customer service I've ever had at any Home Depot and seven states.
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November 2022 by William B.
Our family tradition is to purchase our live Christmas tree the day after Thanksgiving and decorate our home. At 6:00 pm on Black Friday we appeared at this Home Depot to purchase our tree and accessories. The garden center area of the store was empty of staff, save one young woman in a checkout booth engrossed with her cell phone. We chose a tree that we really weren't satisfied with. All of the trees seemed a bit dry and all were scattered about in a rather disorganized fashion. But, it was late and I decided to take the risk and hope the tree was okay. I carried the tree to the counter where the trunks are trimmed, laid it down and went to look for an employee. I found a very nice young women who produced a chain saw to cut the base. I went to the booth to pay for the tree and other items. The first young women set the tree outside on the curb near the booth. There was no netting on the tree as is common for customers to secure cut trees in or on their vehicles. After paying I went to find the young woman who helped with cutting the base. I asked if she could net the tree. "Oh, we're out of that netting stuff." I asked what we were supposed to do. Shrugged shoulders. I decided to take my chances tying the tree on top of my station wagon, so I looked for rope that is usually available for the job. Seeing none I went back to to the booth. The young woman enamored with her phone looked up. "Can you tell me where I can find rope or cord to tie the tree on the car?" She replied "I don't know anything about cords," and went back to her phone. Exasperated, I asked if this was the first Christmas tree they had sold today. She shrugged her shoulders and went back to her phone. After consulting with my wife I decided to just get a refund on everything and go somewhere else. I carried the tree back into the store and to the booth with the cell phone aficionado. "I'm just going to refund everything and go somewhere else". She pointed toward the entrance to the main store and said I would need to carry it all to customer service to get a refund. Then, back to her phone. I carried the tree into the main part of the store. My wife followed with the other items. We passed the first young woman who had helped before. I explained that things weren't working and I needed a refund. She suggested I go to the booth that had the cell phone girl. I replied that Cell Phone Girl was sending us to customer service. The look on her face mirrored my growing frustration. I lugged the tree through the store aisles to the customer service booth and joined the line. While standing in the customer service line (holding a tree!) no less than six Home Depot employees walked around me, totaling ignoring a man holding a tree. When I joined the line there were three stations open. Before I got to the front, two of the employees left the help stations to join another young employee sorting returned items. After 20 minutes I approached the front of the line. The lone customer service person yelled to me, "You should take that to the registers if you are ready to check out." I explained that I was returning everything and asked if a manager was available. "No, I'm sorry, they're in the back unloading a truck." After some head scratching the young employees figured out how to refund a Christmas tree and other items. Over an hour after entering the store our family departed with no Christmas tree. I understand that our country is in an employment crisis. In all my time in the store I didn't see anyone who looked to be over 25, in charge of anything, concerned about the customers needs, or caring at all about the reputation of the business. It is important to consider that this was a simple purchase from a major national retailer on one of the principal sales days of the year at an hour that should be prime business time. It is obvious that these employees are not trained, nor have they obviously been inspired to have any concern for their customers. I have done b
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March 2022 by Brian S.
How many associates do you have to jump in front of you and ask if you need help? Fewer associates could help keep prices competitive.
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January 2022 by Thomson T.
Ladonna was extremely helpful, nice, kind and knowledgeable. She helped me and my wife everything we needed and more. I appreciated all her help and willingness to take time and talk to us and not rush through the process.
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December 2021 by Kent Jacob C.
Unhelpful staff and at this location specifically from their customer service area. I was looking for an item that specifically stated that there are 3 in stock at the Merriam location and showed the staff member the page on their own website and the elderly lady didn't even want to look at my phone and simply said "we probably don't have it." Really? Then why does it say there are 3 in stock? A helpful staff member would look at the model # and check their inventory internally. I guess they are too busy staring into space to give any sense of customer service. I recommend going to another hardware store such as Lowes.
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June 2021 by Sabrina M.
Do not ever ever ever buy a mower or any large machinery from this place we bought a driving lawnmower paid for it and then they sent us an email the day before they were supposed to deliver it to tell us that they sold it to someone else. We went in they gave us a discount proceeded to tell us that they could sell us the floor model but they needed to fix the tire, they gave us a delivery date they sent us an email, no call no text to tell us that they tried to deliver it but no one was home. I was home all day and all night. We called again and they gave us another $300 off and said they would call us back we have not heard anything we're going to go over after work and just get a refund. This Hass to be the worst Home Depot I have ever dealt with.
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April 2021 by Leota M.
Poor customer service at this store. I was interested in a $300+ patio chair that was up on a very high shelf. I asked to have it taken down and the clerk began to tell me how that was impossible to do. So they totally lost a sale from me!!
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March 2021 by Christian Duranleau
Great place! Always friendly, and eager to help! Helped me build a wonderful garden bed!
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June 2020 by Brian G.
I bought two pieces of plywood and both had to be cut to the same dimensions. I figured it would be easier to cut there, with their saws, than at home with two crappy saw horses and a circular saw. So I asked the guy for help with cutting them. That is a service they offer for free. One was cut short and one was cut too long. You would think someone working in a lumber yard would know how to read a tape measure. Fortunately I had enough plywood to cut new pieces at home with my two crappy saw horses and a circular saw. Thanks!
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May 2020 by Suzi M.
I order a lawn mower on line for pick up. 8 hours later I still have not heard from them to pick it up. I went on line and canceled the order. 3 days later I went in to store and bought the mower and took it home. The next day I had been charged twice for the mower. Once for the online cancelled mower. And for my in store purchase. I called several times and waited on line for over 22 minutes. They assured me the money would be refunded to my account. Still waiting, and can't get through on line.
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December 2019 by Leanna E.
Most employees are super helpful but your app and the internet say your store is open until 10pm tonight. I arrived at 9:10 and you have a guy at the door turning everyone around. Now I have to drive back to the Roeland Park Lowes. Btw, the lowes is closer to my house than Home Depot but I picked Home Depot. Fix your hours in the app and I'll fix my review.
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August 2019 by Christopher A.
My experience at this home depot was almost as painful as the food poisoning I received from Jack N Bix a crossbtge street. The employees are incompetent and have no knowledge of the items they sell. The first employee blew us off and the second employee clearly hasn't ever hung up a shelf successfully.
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June 2019 by Monica E.
I used their in store pickup, they have lockers at the entrance. The customer service rep needs to unlock it for you but this makes life super easy. ! Definitely recommend shop to store.
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December 2018 by Don S.
This store was terrible yesterday. All I needed was two 2"X3" aluminum downspouts for guttering. They only had five in the bin, one was smashed, three were coming apart at the seam, and one was in the wrong bin (it was plastic). I called it to a manager's attention and he seemed to care less, says guttering is out of season, seriously? He said they only get it once a month, but I was welcome to special order it. I told him that wasn't necessary, I would just go to Lowe's and buy it (I did). Customer service here is terrible.
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September 2018 by Tommy H.
I decided to use Home Depot as a one stop shop to renovate my kitchen. It's been a disaster, from installers damaging my walls to contractors not showing up. The renovation started on April 28 and I'm still trying to get this completed correctly. The store manager, Bruce Hovey, came out several weeks ago to get things right and I'm still waiting. Don't USE HOME DEPOT unless you want to be disappointed. At this point, I just want my money back and all of their crap out of my home.
